Overall sentiment across the reviews is mixed but leans positive with strong praise for frontline caregiving and rehabilitation resources. Multiple reviewers repeatedly identify staff as caring, attentive and respectful; nurses and CNAs receive particular commendation, and several comments characterize staff as excellent patient advocates. Therapy services and the on-site gym are highlighted as outstanding and effective, and some reviewers explicitly recommend the facility for rehab and hospital follow-up care. Cleanliness and accessible room features (handicapped-accessible bathrooms and walk-in showers) are consistently noted as strengths. Dining staff and food service also receive favorable mentions for good meals and willingness to provide menu substitutions.
Care quality and clinical services show a split pattern. Many reviews praise rehabilitation therapists and report effective therapy outcomes, suggesting a solid therapy program and strong affiliation with ThedaCare. However, other reviewers describe a lack of available rehab services or report that their relative was isolated and received in-room placement rather than active therapy. There are also patient-specific concerns: a report of a patient being weaker after hip surgery and multiple mentions of worries about pain medication indicate variability in post-operative management. Additionally, at least one review notes that doctors visit infrequently — described as monthly — which reviewers perceived as insufficient for some clinical situations.
Staffing and interpersonal dynamics are a central theme. While numerous reviewers describe staff as kind, knowledgeable, and calm in their handling of residents, several reviews also call out inconsistent staff behavior — with some employees described as uncaring or uncooperative. This inconsistency appears to be a major driver of divergent experiences; where staff are engaged and communicative the experience is strongly positive, but where individual staff members are perceived as inattentive the reviews become negative. Communication with families is another repeated weakness: reviewers report poor communication, reliance on clipboard-based tracking, and pandemic-era confusion that led to isolation or uncertainty about services. These process and communication gaps appear to exacerbate negative perceptions even when basic care is adequate.
Facilities and hospitality are generally praised for cleanliness and accessibility. Rooms and bathrooms are described as very clean, and the presence of handicapped-equipped bathrooms and walk-in showers is a concrete positive for mobility-impaired residents. The gym and therapy areas are singled out as outstanding. Dining is another area of consistent praise — reviewers note good meals and polite kitchen staff willing to accommodate substitutions. At the same time, some reviewers explicitly call out poor hospitality in other instances, indicating variability in resident experience beyond clinical care.
Activities and social programming emerge as a notable shortcoming in some reviews. Several commenters report no activities, in-room placement, or a lack of rehabilitation programming during their stay, which contributed to feelings of isolation and dissatisfaction. Pandemic-related policies are called out as contributing factors in some cases, suggesting that at least some negative experiences may be tied to temporary measures rather than permanent programmatic decisions.
In summary, the review set paints Juliette Manor as a facility with strong strengths in direct caregiving, rehabilitative therapy (per many reviews), cleanliness, accessibility, and food service, anchored by a positive relationship with ThedaCare. However, meaningful concerns recur around inconsistent staff attitudes, variability in clinical follow-through (especially post-operative care and pain management), poor family communication, occasional reliance on informal documentation systems, and uneven availability of activities and rehab services. These mixed signals suggest that the facility delivers excellent care under favorable conditions (engaged staff, active therapy) but needs to address consistency in staffing behavior, formalize and improve family communication and documentation practices, and ensure reliable availability of therapy and activity programming so more residents and families have uniformly positive experiences.
