Overall sentiment in the reviews is highly mixed but leans toward concern. Multiple reviewers praise the physical plant and certain staff, describing Patriot Place as a modern, attractive facility with larger-than-average apartments, separate bedrooms, full kitchens or kitchenettes in some units, patios and courtyard access, spacious and welcoming common areas (including a fireplace and large dining rooms), and a generally pleasant initial impression. Several reviewers explicitly called out individual staff members (Tina, Brittany, Melissa) as helpful, and some families reported smooth transitions, proactive medication management, good food, and a community-like atmosphere. For a portion of reviewers the facility represented a clear improvement for their loved ones.
However, a substantial number of reviews raise serious and recurring concerns about care quality and safety. The most frequently reported problems are understaffing and high turnover, which reviewers link to missed care tasks (residents not fed, not showered for weeks, not checked for wet briefs), missed or poor meal delivery, delayed or no responses to call buttons, and inconsistent or absent housekeeping. Several reviews describe neglectful or unsafe care outcomes such as resident falls, pressure sores from briefs not being changed, residents sent to the ER alone in taxis, and at least one escape/walk-out incident. There are multiple, specific allegations about medication mismanagement, including unlicensed staff administering medications, medications missing or stored improperly (in drawers), and medications being forcibly shoved into a resident’s mouth. These accounts are serious and recur across reviews.
Facility cleanliness and infection control also show a mixed but worrying pattern. While some reviewers praised the building’s cleanliness and modern appearance, others report persistent urine odors in rooms and hallways, overflowing garbage, dirty bathrooms with soiled diapers, flies, and housekeeping lapses lasting weeks. Reviewers linked some of these issues to thin staffing and to management problems. Several reviewers described a decline in services during COVID — poorer meals, cessation of amenities like whirlpool baths, and an outbreak that reviewers associated with resident deaths.
Management, oversight, and transparency emerge as major themes. Multiple reviewers accuse ownership and management of being unresponsive to complaints, of raising rent when families complained, and of charging for services that were not delivered (bathing/toileting, medication administration). Some allege that complaints to state authorities produced no corrective action. There are comments about new management taking over and staff complaining about leadership, suggesting instability. A few reviews explicitly state a perception that the facility operates with a profit-first mentality rather than prioritizing resident care.
Staffing and staff competency show stark contrasts: many accounts describe staff as inexperienced (teens/young adults), disengaged (sitting in the office talking), or insufficiently trained to handle medication and clinical needs; others say staff are top-notch, caring, and responsive. This variability indicates inconsistent hiring, training, or scheduling practices that produce widely different experiences depending on shift, unit, or time. Several reviewers note particular staff who are competent and supportive, while others recount incidents that suggest unsafe or noncompliant clinical practice.
Dining and activities receive mixed feedback. Some reviewers report good meals and a pleasant dining environment, while others describe a sharp decline in food quality (e.g., meals of hot dog and chips), missed meal deliveries, and residents going without food. Activity programming is not a prominent theme; a few reviews refer to limited activity options or a quiet environment, while others mention a community feel and use of common spaces.
Taken together, the reviews paint a facility with strong physical attributes and the potential for very good care when certain staff and management practices are present, but with repeated and serious reports of care gaps, safety problems, poor management responsiveness, and inconsistent standards. Patterns to note for anyone considering Patriot Place: verify staffing levels and staff licensure (especially medication administration protocols), inspect housekeeping and laundry practices in person and at multiple times of day, ask for documentation about incidents and regulatory actions (state survey results, complaints, infection history), confirm which services are included versus extra charges, and seek references from current families who have residents on the same unit/shift your loved one would occupy. Given the frequency and gravity of the negative reports, prospective families should conduct thorough, repeated visits, talk directly with nursing leadership, and consider alternative options if you cannot get clear, verifiable assurances about safe staffing, medication practices, and prompt response to resident needs.
