Grand View Care Center

    620 Grandview Ave, Blair, WI, 54616
    3.3 · 4 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Overworked staff, chaotic administration, neglect

    I wanted to like this large, community-loved facility - families rave about it and the dining area is nice - but my experience was worrying: staff are overworked and understaffed, management and oversight are absent, and residents are sometimes neglected. Administration is chaotic (sticky-note fixes, long waitlists, inefficient processes); I can't recommend it until leadership and staffing improve.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.25 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      1.5
    • Meals

      3.3
    • Amenities

      3.0
    • Value

      3.3

    Pros

    • High community popularity
    • Loved by families
    • Large facility
    • Spacious dining area
    • High demand / waiting list
    • Some reports of excellent care

    Cons

    • Administrative inefficiency
    • Informal sticky-note record-keeping
    • Understaffed
    • Overworked staff
    • Lack of management oversight
    • Neglect of residents
    • Poor care reported

    Summary review

    Overall sentiment from the reviews of Grand View Care Center is mixed but leans toward concern. Positive comments emphasize the center's strong reputation in the community, high demand (a waiting list), and a facility size and dining area that are seen as strengths. However, multiple reviewers raise serious operational and care-quality concerns — chiefly understaffing, overworked caregivers, administrative inefficiencies, and apparent lapses in management oversight that contribute to neglect and inconsistent care.

    Facility and community reputation: Several reviews highlight that Grand View is a large, popular facility with a big dining area and strong community standing. The repeated mention of a waiting list and that the center is "loved by families" indicate that many people want placement there and that the facility has positive relationships with families and the community at large. The physical size and dining space are specific positives; reviewers appear to appreciate the scale and communal spaces available to residents.

    Care quality and staff: Despite some statements saying the center provides the "best care," there is a prominent countervailing theme about poor care: reviewers report understaffing and overworked staff, which they connect directly to neglect of residents. This suggests variability in experiences — some families and residents apparently receive very good care, while others experience gaps. Multiple reviews imply that the staffing levels are insufficient for the facility's size and resident needs, and that staff burnout or overload leads to missed tasks and diminished attention to residents.

    Management and administrative practices: Administrative inefficiency is repeatedly mentioned. A striking detail is the use of sticky notes for handling resident information or tasks, which reviewers cite as evidence of informal, unreliable record-keeping and poor internal processes. Combined with comments about "no management/oversight," reviewers portray an organization where frontline staff are overburdened and management systems do not adequately monitor or correct care problems. This administrative picture helps explain how lapses and inconsistent care can occur even in a facility that is popular and well-regarded in other respects.

    Patterns and contradictions: The reviews show a notable contradiction: some callers or family members praise the center as providing "best care," while others describe neglect and poor care. That pattern points to inconsistent quality across units, shifts, or time periods. It may also reflect that positive aspects (large facility, good dining, community reputation) coexist with systemic operational problems that affect vulnerable residents unevenly. The presence of a waiting list suggests demand remains high despite these reported issues, which can mask problems and make it harder for management to respond quickly to complaints.

    Overall assessment: In sum, the key strengths of Grand View Care Center are its strong community reputation, family approval for many residents, and attractive physical amenities (size and dining). The principal concerns are operational: administrative disorganization (notably sticky-note practices), inadequate staffing and overworked caregivers, insufficient management oversight, and resulting neglect or poor care in some cases. These themes suggest the facility may offer an excellent environment and excellent care for some residents, but systemic staffing and administrative weaknesses create a real risk of inconsistent or substandard care for others.

    Location

    Map showing location of Grand View Care Center

    About Grand View Care Center

    Grand View Care Center has served Blair, Wisconsin since 1898, with a long history of caring for seniors and people needing support, and it's set at 620 Grandview Ave., where the main building looks out over quiet streets in a small town. The place runs as a non-profit, and tries to make folks comfortable with private rooms, each one with its own kitchenette, TV, and private bathroom, and they've got newly remodeled spaces so things feel clean and bright. They offer a lot of care options in the same spot, including skilled nursing, home healthcare, rehab like physical therapy and occupational therapy, and even help for people with dementia or memory loss, so families don't have to look far to get different kinds of care when they need it. The center uses an interdisciplinary team, with staff like Deb Brown (MDS Manager), Autumn Schneider (HR), Tina Rudi (Business Office Manager), Chalsie Lunsford (Director of Nursing), and Leah Steele (Administrator), and you'll see them all working together to help residents recover, keep their independence, or stay comfortable as long as possible. The caregivers pay attention to each person's strengths and interests, making plans to help them enjoy daily life, with focus on respect, privacy, and dignity.

    Grand View Care Center includes Grand Avenue Assisted Living right on the same property, offering modern assisted living with separate entrances for privacy so folks feel safe and at ease, and the whole facility has safety features meant for seniors, along with a minimum caregiver-to-senior ratio as the law requires. They invite people to relax in sun porches, family rooms with fireplaces and big TVs, or in a spacious dining room where meals are served, and there's a fitness center, beauty salon, barber shop, activity programs, and special wellness programs like hospice and respite care. Social services, meals, and activities are all offered every day to help people feel part of the community, and they've even got a nursing scholarship program for employees going to nursing school. With specialized behavioral health support and different types of living arrangements, Grand View aims to make a cozy place that feels like home for people who need short rehabilitation, ongoing long-term care, independent or assisted living, or just want a safe and lively spot as they get older. The staff tries to help each resident keep up with their favorite activities and stay connected, and the place lets people keep as much independence as possible, with support when it's needed, and always with a warm, personal touch. You can find more details on their website or through their social media, but the main idea is Grand View Care Center has nearly everything a senior might need, all gathered together in one location that's calm, friendly, and familiar.

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