Mirador estimate
    $5,045/month

    Brookdale Brookfield

    660 Woelfel Rd, Brookfield, WI, 53045
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Beautiful facility but staffing inconsistent

    I toured/enrolled my mom here and found a beautiful, fairly new facility with lovely grounds, pleasant common areas, good meals, lots of activities and very strong memory-care support. The staff are warm, communicative and often go above and beyond, with an engaged executive director and good hospice/medical backup. Downsides: it's expensive, rooms are small (no kitchenettes), it can feel institutional and occasionally smells on entry, and staffing is inconsistent-housekeeping, laundry and shower assistance have been trouble spots and management has sometimes fallen short. Overall I felt reassured by the care but would advise touring, asking about staffing and fees, and staying vigilant.

    Pricing

    $5,045+/moSuiteMemory Care

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 131 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.0
    • Meals

      3.6
    • Amenities

      3.7
    • Value

      2.8

    Pros

    • Compassionate, dementia-trained staff
    • Personalized and respectful care
    • Strong memory care program
    • Executive director frequently praised and responsive
    • Clean and well-maintained facility (many areas)
    • Thoughtful design for safety and comfort
    • 24-hour staff presence / nurse on site
    • In-place hospice and end-of-life support
    • Structured daily and seasonal activities
    • Outstanding and proactive activities director
    • On-site therapies and physical therapy
    • Good communication and timely updates with families
    • Family-friendly events, receptions, and artwork displays
    • Secure outdoor areas, enclosed patios and courtyards
    • Private rooms and small community feel in many units
    • Frequent and comforting nurse assessments
    • Remodeling and new memory-care units/upgrades
    • Helpful and knowledgeable marketing/sales staff and tours
    • Warm, welcoming atmosphere and resident camaraderie
    • Many residents actively participate and socialize
    • Good value reported by some families for level of service
    • Chef-driven meals and positive dining experiences often noted
    • Strong COVID response with regular photo/updates
    • Accessible visiting doctors, podiatrist and medical staff
    • Many reviewers said they would recommend Brookdale

    Cons

    • Inconsistent staffing and high staff turnover
    • Understaffing causing slow responses and missed care
    • Care plans not reliably followed
    • Serious safety incidents reported (falls, hospitalization)
    • Housekeeping lapses and rooms not cleaned regularly
    • Supply shortages (toilet paper and basic supplies)
    • Days with no cook and inconsistent meal quality
    • Maintenance issues (e.g., broken window not replaced)
    • Occasional bad odor or unpleasant smells at entry
    • Institutional or nursing-home feel in some areas
    • Small rooms, furniture not included, limited apartment-style units
    • High cost and many add-on fees (nickel-and-dime pricing)
    • Confusion/limitations around Medicare and Medicaid acceptance
    • Mixed management communication; promises sometimes broken
    • Some staff attitude, competency, or background-check concerns
    • Limited availability of higher-level physical care
    • Laundry coordination problems and lost/late laundry return
    • Respite policy unclear or poorly explained
    • Construction/renovation disruption and organization issues
    • Promised services not always delivered (showers, cleaning)
    • Limited transportation or unexpected transportation issues
    • Not all units suitable for independent living
    • Food quality and variety inconsistent across shifts/days
    • Reported incidents of inadequate nighttime care
    • Value concerns from some due to cost vs. inconsistent care

    Summary review

    Overall impression Brookdale Brookfield receives a large volume of mixed-but-leaning-positive feedback. Many reviewers emphasize compassionate, dementia-trained staff, a strong memory-care program, robust and engaging activities, and an executive leadership team that is often responsive and visible. The facility is frequently described as clean, well-maintained and attractive, with pleasant outdoor spaces and secure patios. For families seeking memory care or assisted living with active programming and a warm community, Brookdale Brookfield is repeatedly recommended.

    Care quality and staffing themes A dominant theme is a sharp dichotomy in reported care quality. Numerous families praise individualized, respectful care, rapid nurse assessments, and staff who quickly learn residents’ names and preferences—leading to tangible quality-of-life benefits (help attending church, tailored diets, end-of-life hospice support). Conversely, multiple reviews document inconsistent care due to staffing shortages, high turnover, or underpaid/overstretched caregivers. Those issues have manifested in delayed responses, unmet care-plan directives, missed showers or assistance, lapses in housekeeping, and in a few serious cases safety incidents such as falls resulting in hospitalization. Several reviews explicitly note that while daytime and leadership staff (executive director, activities director, nurses) are excellent, overnight and some floor-level coverage can be inadequate.

    Facilities, safety, and maintenance Many reviewers praise recent renovations, new memory-care units, handicap-accessible bathrooms, and a generally bright, cheerful environment. Private rooms, a small-community feel in some neighborhoods (including 20-resident communities), and lots of common spaces are appreciated. However, complaints include small rooms without kitchenette options, furniture not included, an institutional or ‘nursing-home’ dining-room feel in areas, occasional bad smells at entry, and isolated maintenance issues (e.g., a broken window left unrepaired). Safety design is frequently commended, but the staffing-related safety lapses (missed monitoring, fall without family notification) are a significant counterpoint that families should probe during tours.

    Dining, housekeeping, and ancillary services Feedback on meals is mixed but leans positive overall: many mention a good variety, a talented chef, and enjoyable dining; others recount inconsistent meal coverage (days with no cook and very poor options), or days where meals were insufficient. Housekeeping and laundry services are a recurrent pain point — while some report timely laundry and clean rooms, several families experienced long gaps in cleaning, unmade beds, bedding not changed, and laundry coordination problems. Similarly, supply shortages have occurred in notable cases. Prospective residents should ask specifically about laundry schedules, housekeeping frequency, and meal staffing.

    Activities, therapy, and social life Activity programming is one of the clearest strengths. Multiple reviewers cite a full seven-day activity schedule, seasonal and holiday events, music, games, craft displays, and proactive engagement by activities staff. On-site therapy and PT are often highlighted for keeping residents mobile and independent. The activities director is singled out by many as an exceptional asset that contributes to resident well-being and family satisfaction.

    Management, communication, and responsiveness Management and communication show a mixed-but-often-positive pattern. Several reviews praise the executive director, nurses, and sales/marketing staff for thorough tours, good follow-up, problem-solving, and transparent communication (including during COVID, with regular photo updates). Other reviewers, however, describe broken promises, unclear policies (especially around respite stays and billing/add-ons), tardy responses when staffing is limited, and at least one report of an arrest in the dining room prompting questions about background checks. When issues are raised, some reviewers say administrators take corrective action; others say problems were unresolved or recurred. This variability indicates that the quality of the resident experience can depend heavily on local leadership and the current staffing climate.

    Cost, contracts, and fit Brookdale Brookfield is frequently described as expensive; many families say it provides good value for the care received, while others feel the price is not justified given inconsistent service in certain areas. Additional fees and a base-fee-plus-add-ons model cause some frustration. There is also recurring confusion about Medicare and Medicaid acceptance and eligibility — prospective residents should verify payment options and long-term cost implications. Suitability varies by level-of-need: the community is often praised for memory care and assisted living, but some reviewers state it cannot accommodate higher medical needs or full nursing-level care.

    Notable risks and recurring concerns The most serious recurring concerns are staffing shortages and the safety or quality lapses that follow. Reports of falls, a hospitalization after an injury, long waits for help, extended gaps in cleaning, and occasional nights with poor oversight are red flags that appear repeatedly enough to merit caution. Other recurring complaints include inconsistent meal coverage, laundry/housekeeping breakdowns, and occasional unpleasant odors or institutional design elements that undermine the home-like feel.

    Conclusion and guidance for families Brookdale Brookfield presents as a strong candidate for families prioritizing dementia-specific programming, active engagement, a visible executive team, and a clean, secure campus with a welcoming community. At the same time, variability in frontline staffing, occasional safety incidents, housekeeping inconsistencies, and cost/add-on confusion mean interested families should perform focused due diligence. Recommended questions and checks: ask about current staffing ratios (day and night), turnover rates, specific procedures for adherence to care plans, examples of recent corrective actions, how respite stays and extra charges are handled, details on Medicare/Medicaid acceptance, and a walkthrough of a typical week’s meals and housekeeping schedule. A multi-visit tour that includes meeting the activities director, nursing staff, and a current resident or two will help validate whether the positive experiences described by many reviewers match the current operating reality for your loved one.

    Location

    Map showing location of Brookdale Brookfield

    About Brookdale Brookfield

    Brookdale Brookfield is a senior living community that offers a mix of assisted living, independent living, memory care, skilled nursing, continuing care retirement options, and at-home care. The campus stays focused on wellness and personal independence, and staff tailor care to each person, often rechecking needs so support can change as health changes. Residents can choose from several studio floor plans, with some rooms featuring kitchenettes, and each space has its own bathroom and living area, with easy access for wheelchairs and features to help with mobility. Services include help with bathing, dressing, medication management, mobility, grooming, and reminders for health routines, and for those with dementia or Alzheimer's disease, there's a dedicated memory care area and a memory care salon for haircuts and pampering.

    Staff are always available around the clock for emergencies, and the building uses emergency response and monitoring systems to keep everyone safe. The community has landscaped outdoor spaces, gardens, patios, a walking area, and a gazebo, and the common inside rooms offer TVs, comfortable couches, and tables for games, activities, and being together. Group activities run daily, ranging from fitness classes and brain exercises to arts, crafts, music, outings, and seasonal parties. The dining room is bright and set up for shared meals, but there's also private dining, snacks, and in-room dining; menu choices include options like low salt, low fat, diabetic, and vegetarian meals. Special programs, life enrichment activities, and Brookdale's own signature engagement ideas happen throughout each month, with updates shared on Brookdale Blogs.

    The place welcomes pets, but residents need to handle their own pet care, and visiting pets are allowed. Spiritual needs get attention with shared spaces for church or Catholic services. There are mailboxes, entertainment areas, guest parking, and transportation for shopping and outings. Services cover adult day care, pharmacy needs, hospice help, diabetic care, in-home health care, and coordination with outside providers if someone's health changes. Cleaning, maintenance, on-site housekeeping, salon visits, and help with laundry are available. Visitors can come on a flexible schedule. The staff have special training for memory care, diabetes, chronic illness, and managing resident behavior, and they assist with moving, including with Hoyer lifts and two-person transfers.

    The campus has scenic views and a family-oriented feel, and many say the atmosphere is friendly and welcoming, though some mention that communication from leadership can be unclear. Payment options cover credit cards, checks, VA benefits, and long-term care insurance. Brookdale Brookfield tries to meet each resident where they are, respects preferences, and supports living with as much health and independence as possible.

    About Brookdale

    Brookdale Brookfield is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

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