Overall sentiment across the reviews for Renaissance by Rennes - De Pere is mixed, with a strong and recurring appreciation for friendly, thoughtful, and engaging frontline staff and a parallel set of serious concerns about clinical oversight, safety, and consistency of services. Many reviewers highlight a welcoming atmosphere, clean and well-maintained common areas, and staff who actively encourage resident participation in activities. The community appears socially active, offering a variety of recreation options such as music programs, bingo, chair exercises, beer tasting, live music events, and organized outings and shopping trips. Transportation support is repeatedly noted as a positive feature, and several reviewers report that apartments and facilities are clean, quiet, and at least partially updated or new in areas. Physical therapy services and helpful caregiving are mentioned positively in multiple accounts, and some residents found the meals to be good or acceptable.
However, alongside these positives are several recurring and significant negatives that affect overall trust and suitability for some families. Multiple reviewers described the facility as understaffed, leading to a perception that caregivers are stretched thin and that nurses (where present) do not have adequate time to provide care. One review explicitly stated there was no nurse on staff and that personal care options were limited; other reviews described caregivers doing more hands-on work than nurses. There are also troubling reports of safety and behavioral issues: an LPN allegedly yelled at and physically pushed a resident, creating fear among some family members. A separate incident involved a therapy worker who reportedly did not review a resident's chart and contributed to a reinjury. These accounts point to inconsistent clinical oversight and raise concerns about staff training, supervision, and incident-response practices.
Facility features and accommodations are described inconsistently in the reviews. While some reviewers praise the newer appearance, larger dining areas, and handicap-accessible rooms, others report small one-bedroom apartments, small dining spaces, and older in-room fixtures such as carpeting and refrigerators. Dining receives mixed feedback: a number of reviewers appreciate the meals or find them acceptable, while others dislike the cafeteria-style setup. Cost and value perceptions also vary; at least one reviewer felt the pricing did not compare favorably with other facilities. Demographic fit is noted as an issue by at least one reviewer who cited a lack of male residents, making the environment less suitable for their relative.
Management and communication emerge as additional themes. A few reviewers report unfulfilled service requests and hostile or defensive responses when they questioned staff or management, and one reviewer felt the facility's name or marketing was misleading. COVID-19 concerns were also mentioned, which may reflect either past outbreaks or unease about infection control practices. These points, combined with the clinical and safety complaints, lead multiple reviewers to explicitly state they would not recommend Renaissance by Rennes - De Pere for their parents.
In summary, the facility demonstrates clear strengths in social engagement, cleanliness of common areas, transportation and outings, and many staff members who are perceived as caring, thoughtful, and helpful. These strengths contribute to enjoyable experiences for a subset of residents. Conversely, several serious red flags arise from the reviews: reported understaffing, inconsistent clinical oversight, at least one alleged physical and verbal abuse incident by an LPN, a reported therapy-related reinjury, and examples of poor responsiveness from management. Prospective families should weigh the strong social and environmental positives against these safety and care-consistency concerns. Before deciding, it would be prudent to tour the community, ask specifically about nursing coverage and staffing ratios, inquire about incident reporting and staff supervision policies, review recent inspection or complaint records, and speak with current residents and families to better understand whether the facility's strengths align with the specific care needs and safety expectations of the prospective resident.
