Overall impression: Reviews for Delavan Health Services are mixed, with strong praise from many families and residents about compassionate, personalized care and significant concerns raised by others about staffing, management, facilities, and consistency of services. Several reviewers describe staff who take time to know residents, provide emotional comfort, encourage social engagement, and support rehabilitation — creating a family-like atmosphere. At the same time, multiple reports point to systemic issues such as short staffing, slow call-light response, billing errors, and occasional serious quality and safety concerns.
Care quality and clinical services: A common positive thread is that many residents and families experienced high-quality, compassionate care. Reviewers frequently note nurses and caregivers who are attentive, encouraging, and knowledgeable, and some specifically praised therapy services and family involvement in physical therapy and recovery. However, other reviews contradict this view: they describe basic or minimal care, reports of bed sores, and at least one incident where oxygen was not functioning properly due to incorrect hookups. These contrasting accounts suggest variability in clinical care and reliability; while many received excellent, personalized rehabilitation and nursing, some experienced clear lapses in basic medical or nursing safeguards.
Staff behavior and management: Staff demeanor is a major area of divergence. Numerous comments emphasize friendly, helpful, and professional staff who treat residents like family and show compassion. Conversely, several reviewers report rude CNAs or nurses, unprofessional behavior, and a lack of empathy in certain staff members. A recurring operational problem is understaffing — reviewers repeatedly describe the facility as short-handed, which ties into complaints about slow or unanswered call lights and delayed responses. Administrative issues are also prominent: unhelpful office staff, billing problems (including reported double or triple charges), and a perception among some families that management is unresponsive or unconcerned about complaints. There are also isolated but serious reports of theft, which heightens concerns about oversight and administrative control.
Facilities, cleanliness, and safety: Comments about the physical environment are mixed. Some reviewers described the facility as clean, with pleasant outdoor and indoor visiting areas (patio, indoor visiting space). Others report the facility is older, run-down, outdated, small rooms, dirty, or unsanitary. The presence of both positive and negative observations about cleanliness and upkeep indicates variability across units or over time. Safety-related complaints (bed sores, oxygen hookup problems, theft) raise red flags about monitoring, infection control, equipment maintenance, and resident protection in specific cases.
Dining and activities: Dining receives polarized feedback. Several reviewers praise an experienced chef, excellent meals, and caring food service staff; others report cheap, unappetizing, or terrible food and question value relative to high cost. Activities were described as available by some, but an equal number of reviewers desired more programming or said there was a lack of activities. In short, dining and engagement offerings appear inconsistent — some residents are very satisfied while others feel these areas need improvement.
Patterns and takeaways: The reviews show clear patterns of variability: strong, compassionate caregiving and successful rehab for many residents alongside recurring operational and management shortcomings. Frequent themes across negative reviews are short staffing, inconsistent responsiveness (call lights), administrative/billing problems, and occasional serious clinical or safety lapses. Positive themes focus on individualized attention, warmth from many caregivers, effective therapy for recovery, and the presence of communal visiting spaces. Prospective residents and families should note this mixed picture: experiences can range from highly positive and supportive to problematic with respect to staffing, administrative handling, facility condition, and food quality. The most notable and recurrent concerns are staffing levels, staff consistency, billing/administration issues, and reported safety/cleanliness incidents, while the most consistently praised elements are compassionate caregivers, personalized attention, and strong therapy/rehabilitation when present.
