Overall impression: Reviews of Ridgestone Village are mixed but lean positive in many practical respects. Multiple reviewers praise the facility for feeling home-like, warm, clean and well maintained. Several residents and family members highlight long-tenured, caring staff and describe a near-perfect multi-year experience. The facility offers a full-service model: RN availability, medication ordering and dispensing, three meals per day with meal check-ins, on-site hairdresser, weekly bed linens and towels, laundry options (either free washers/dryers or $6 per load), and in-unit features such as a kitchenette and walk-in shower. Unit size was reported (about 450 sq ft) and a sample price point ($3,100/month plus cable and phone) was mentioned. There is also a wing with a higher level of care and van transport for outings like restaurant trips, which reviewers appreciated.
Care quality and staff: Staff impressions are the single most polarized theme. Many reviews emphasize friendly, helpful and attentive employees, frequent staff check-ins, and staff who "work with family on needs," which contributes to residents feeling safe and well cared for. Several reviewers explicitly recommended the community and reported that their family members loved it. Conversely, a subset of reviews raises serious concerns about rude staff, insufficient staffing levels, and high turnover. Those negative reviews are not trivial — they include accounts of care lapses and at least one serious fall that resulted in a hip fracture. This split suggests the resident experience may depend heavily on staffing stability and which team members are on duty at any given time. Prospective families should verify current staffing levels, turnover rates, and incident histories.
Facilities, layout and atmosphere: The physical environment earns consistent praise for cleanliness, upkeep and a homey atmosphere. Common areas, private rooms and baths with a common room are mentioned positively, and some reviewers say the place is "kept updated." However, the building layout was called "rambling" or "confusing" by several people, which could be disorienting for visitors or new residents, especially those with cognitive impairments. There is a dedicated memory-impaired area noted in reviews, but responses to that wing were neutral to mixed ("memory impaired area, rambling building, fine facility"). Empty rooms and sparsely occupied hallways were also reported and can contribute to an uneasy feel for some observers.
Dining and activities: Dining receives mixed feedback. Some reviewers said the food looked good and residents were satisfied, while others explicitly reported a decline in food quality. Activities are offered — daily activities and outings (including van transport) were praised — but several reviews call out lack of weekend activity and a general need for more programming. If activity level is a priority, families should ask for the current calendar, staffing for activities, and examples of weekend programming.
Management and costs: A few reviewers mentioned frequent rent increases as a concern, and empty rooms were cited as a negative signal about occupancy. One clear price example was provided ($3,100/month plus cable and phone), but reviewers did not present consensus on value relative to cost. Management responsiveness is indirectly mixed: some reviews commend staff who work with families and provide consistent care, while others imply management issues related to staffing and care oversight. Prospective residents should request the fee structure, rent increase policy, and occupancy/staffing metrics during their tour and in writing.
Notable patterns and recommendations: The strongest pattern is polarity — many reviewers report highly positive, stable, long-term experiences and would recommend Ridgestone Village, while a smaller but vocal group reports troubling safety and staffing problems that led them to advise against the community. The differences point to variability in day-to-day operations, likely tied to staffing consistency, weekend coverage, and managerial oversight. For anyone considering Ridgestone Village, I recommend an in-person tour at multiple times (weekday and weekend), direct questions about staffing ratios and turnover, requests for incident/fall records, sample menus and activity calendars, clarification of rent increase practices, and meetings with both long-tenured and newer staff. These steps will help determine whether the facility’s strong features (home-like atmosphere, RN availability, services and cleanliness) are reliably present for the prospective resident, and whether the concerns raised in some reviews have been addressed.
