Clearwater Care Center

    2120 Heights Dr, Eau Claire, WI, 54701
    2.8 · 12 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Excellent therapy; understaffed and unsafe

    I had a mixed but ultimately disappointing experience. The short-term rehab and therapy are excellent - world-class therapists (Jeff) and several outstanding caregivers (CNAs Lucy and Betty, LPN Donna); rooms are spacious, clean, newly remodeled and wheelchair accessible. But the facility is severely understaffed and many aides/nurses were inattentive or uncaring: call buttons ignored, long waits, missed meds, and safety concerns. Communication and billing were poor - missing discharge papers/med lists, phone lines unanswered, and finance even threatened collections. Admin (Ray) and therapy staff are improving things, and I'd recommend it for short rehab stays only; I would not trust it for long-term care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.83 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.4
    • Meals

      2.5
    • Amenities

      5.0
    • Value

      1.0

    Location

    Map showing location of Clearwater Care Center

    About Clearwater Care Center

    Clearwater Care Center sits on Heights Drive in Eau Claire and holds space for up to 161 residents, and folks looking for care have access to both private suites and shared rooms, all fully furnished and with private bathrooms, telephones, cable TV, air-conditioning, and Wi-Fi, and you'll also see kitchenettes in some units. There's a 24-hour call system, so help's always around if something's needed, with caregivers and nurses available day and night for things like medication, help with bathing, dressing, moving between spaces, and daily activities, and there's a focused effort on keeping residents safe with a highly protected and closely monitored environment to prevent wandering. English-speaking staff, including certified nurses, licensed medical practitioners, certified nursing assistants, and physical therapists, work together to provide skilled nursing care and help with mobility, medication, and medical needs, and the team coordinates with outside healthcare providers too.

    Clearwater Care Center does aid with transportation for appointments and makes sure meals are both prepared and served, plus there's regular housekeeping, laundry, and linen service. Seniors will find lots of activities including movie nights, music and arts programs, outdoor groups, a fitness room, a sauna or wellness space, walking paths, a community garden, and a library, plus resident-run events and social programs. There's also a game room, activity spaces, common areas outside, and plenty of options for those who need transportation or parking. Medicaid, Medi-Cal, and Medicare are accepted forms of financial support here, and the facility holds various state licenses and skilled nursing certifications under number #3224.

    Lately, Clearwater Care Center has made a decision to close after years of financial struggles, and they're working closely with state authorities and patient advocates to move residents to other homes. The facility's main focus now is helping residents relocate safely and making sure everyone's supported through the process, and the center has stayed open until all residents have moved. You'll find their updates shared on Facebook, but there's not much more current detail about what's available while the center winds down its care.

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