Overall sentiment across the reviews is mixed but leans positive on first impressions, cleanliness, and certain staff members, while showing notable concern about management stability, communication, staffing consistency, and some operational problems. Multiple reviewers reported a pleasant initial experience: staff were described as nice and polite, the coordinator and director were singled out as caring, and the activities director earned positive comments. The building itself receives frequent praise — reviewers repeatedly noted a very clean, well-kept, and newer facility with a well-cared-for interior, adequately sized rooms that include a small kitchenette area, and an outdoor sitting area that contributes to resident comfort.
Care quality and staff behavior are described with nuance. Several reviewers emphasize genuinely caring and responsive staff, with quick incident handling and a successful rehab/healing stay that led to hopes of return. At the same time, there are recurring reports of high turnover and understaffing; these conditions appear to create inconsistency in daily care. Some family members observed that staff sometimes required reminders to follow routines, and a subset of reviewers felt certain staff members were not competent. Another recurring concern is the perception that the tone and level of caring can vary depending on a resident’s insurance status, which raises worries about equitable treatment.
Management and communication are clear pain points. Multiple reviewers report management turnover and confusing leadership changes that were not well communicated to families. Specific incidents cited include petty cash mishandling and poor follow-through on management changes, which contributed to a sense of instability. Poor communication extends to not informing families about care or policy changes in a timely way; one review explicitly requested that the facility emphasize personal family contact when changes occur. These management and communication shortcomings appear to amplify other operational problems and erode some families’ confidence.
Operational issues and resident belongings were also mentioned. Several reviewers reported problems with laundry and personal items — clothes went missing and were later found in other residents’ rooms, and some clothing was allegedly shrunk due to hot-water washing. Scheduling and process issues were noted as well: reviewers asked for improved scheduling, more reliable processes, and better activity planning. While the activities director received positive feedback, there is an overall sentiment that there are not enough activities for residents, suggesting a gap between staff effort and program availability or frequency.
Dining and amenities are generally seen as strengths. Food quality was described as decent or good by multiple reviewers, adding to the positive daily living experience. The facility’s size is described differently by different reviewers — several appreciated the smaller number of apartments and a more intimate setting, while at least one reviewer felt the facility was too large and suggested the memory care level might not meet higher needs. This indicates variability in expectations and in resident acuity; families should confirm that the memory care level aligns with the specific care needs of their loved one.
In summary, Our House Senior Living - Eau Claire Memory Care appears to offer a clean, attractive environment with friendly and responsive staff in many cases, decent food, and positive elements in programming. However, significant concerns about management turnover, inconsistent communication with families, staffing stability, activity availability, and issues with personal belongings and laundry were raised repeatedly. These mixed patterns suggest that prospective families should weigh the strong points (clean facility, caring individuals, good dining, responsive incidents handling) against the operational risks (communication gaps, staffing and management instability, and documented logistical errors) and probe current management stability, staffing levels, activity schedules, and laundry/property procedures during tours and follow-up conversations.
