Overall sentiment is mixed but strongly polarized: many reviewers report exceptional therapy services, compassionate individual caregivers, and noticeable improvements under new management, while other reviewers describe serious and persistent problems with hygiene, staffing, safety, and management. The most consistent positive theme is the strength of the therapy department (physical and occupational therapy) — multiple reviewers attribute measurable mobility gains, improved wound healing, weight gain (with dietician Mary singled out), and emotional healing to the therapy team. Several reviews describe the rehab unit as remodeled and effective, and family members frequently praise individual clinicians and CNAs who are attentive, kind, and patient-focused. There are repeated mentions that certain staff members and departments (therapy, some nurses, housekeeping, and kitchen) provide high-quality, compassionate care and that the facility can offer a warm, family-based atmosphere.
Conversely, a substantial body of reviews raises serious concerns about cleanliness, hygiene routines, and neglect. Reports include unpleasant odors, visibly soiled resident rooms and common areas, unwashed residents, unkempt clothing, unchanged diapers for extended periods, and inadequate cleaning routines. These accounts are severe and point to basic care failures for activities of daily living. Several reviewers explicitly state that residents were left wet or unbathed, and some raise alarms about malfunctioning equipment and lack of basic comforts such as clean bedding and proper temperature control. Importantly, there is a notable conflict in cleanliness reports: while some reviewers praise phenomenal housekeeping and a clean facility, others report dirty and unkept rooms. This suggests inconsistency across units, shifts, or time periods.
Staffing and management are central themes tying many positive and negative comments together. Positive reviews credit a change in administration with rapid improvement in service, citing accommodating leadership, better responsiveness to requests, and improved overall resident happiness within months. Negative reviews call out terrible management, incompetent or absent DON/ADON, rude or disrespectful staff, and instances of rough handling and gossip about residents. Understaffing (or short-staffing) is mentioned repeatedly and appears to be a root cause for many care lapses — when staffing is thin, reviewers report missed rounds, delayed or missed toileting and dressing assistance, poor meal experiences, and higher fall incidence. Several reviewers also describe nurses as underqualified or inattentive, further contributing to safety and quality concerns.
Safety issues are prominent in the negative feedback: reports of too many falls, call lights that do not reach across rooms forcing use of bells, and suggestions of state violations. Some reviewers explicitly describe an unsafe environment with an atmosphere of disarray and neglect. There are also reports of rude or disrespectful behavior and potential emotional or physical mishandling. These are serious allegations and indicate that, for some residents, the facility does not consistently meet expected safety and dignity standards.
Dining, facilities, and amenities show similar mixed patterns. A subset of reviewers praise the kitchen and the dietician’s positive impact on intake and weight gain; yet others complain about terrible, always-cold food. The facility's physical plant is described as partly remodeled (notably the rehab unit) but also dated in places. Internet/service issues (Spectrum internet) and temperature control problems were mentioned. Activities programming and a friendly resident population receive praise from some, and the allowance of service dogs is noted as a plus.
In synthesis, the reviews outline two distinct experiences: (1) a strong clinical/therapy strength with dedicated clinicians producing clear rehab gains and compassionate care in many cases, and (2) troubling lapses in basic nursing care, cleanliness, safety, and management oversight that put residents at risk. The mixed nature of the feedback suggests inconsistency across shifts, units, or time periods — and several reviewers explicitly note improvements after administrative changes. Key recommendations based on these patterns would be: prioritize stable staffing (especially CNA coverage), enforce consistent hygiene and cleaning protocols across all units and shifts, audit call light systems and fall prevention measures, strengthen nurse training and supervision, and continue leadership changes that produce measurable improvements. If the facility sustains the positive managerial and therapy-level practices noted by many reviewers while addressing the hygiene, staffing, and safety deficits called out by others, overall quality and family confidence could become consistently high.
