Overall sentiment across the reviews is predominantly positive, with many families and residents praising Frontida Assisted Living of Elkhorn for its caring staff, modern facility, and strong memory-care offering. A recurring strength is the staff: reviewers frequently describe caregivers as attentive, compassionate, knowledgeable, and respectful. Teamwork among staff, prompt responses to care needs (in many reports), and administrators who follow up and communicate openly are called out as important positives. Several reviews specifically mention staff who handle Alzheimer's and memory-loss challenges well, and many families report noticeable improvement or peace of mind after placement.
The physical environment receives consistently high marks. Multiple reviewers describe the building as bright, open, and home-like, with lots of windows, walking paths, and well-kept indoor and outdoor common spaces including a courtyard and social/bar area. Practical on-site amenities — a beauty salon, physical-therapy office, and in-house pharmacy — are cited as conveniences that enhance care and resident quality of life. Rooms are described as spacious and private, bathrooms clean, and the overall layout as excellent. Many reviewers mention the facility is modern, organized, and clean, contributing to a favorable impression.
Dining and activities are generally highlighted as strengths. Several reviews praise the variety of menu options, enjoyable meals, and the ability to have meals delivered to a room when needed. The activities program is frequently noted as engaging: reviewers cite an active activities director, exercise classes, holiday parties, prizes, and a good variety of social programming that keeps residents involved and happy. These social and recreational offerings are a key reason families recommend the community.
Despite the many positives, a number of important concerns recur and suggest inconsistency in experience. Short staffing appears multiple times: reviewers report long waits for buzzers, understaffing during shifts, and caregivers stretched thin. A minority of reviews make serious allegations of poor treatment — staff not walking a resident, CNAs and nurses not providing expected care, administrations not answering calls, and even accusations of staff dishonesty. Medication delays and billing problems (a la carte charges, refund delays, and unresponsiveness around billing disputes) are mentioned and have created frustration for some families. There are also a few reports of cleanliness problems — notably odors of ammonia or urine — which conflict with the many other mentions of a clean facility.
Management and leadership receive mixed feedback. Several reviewers praise specific administrators and owners for responsiveness and strong leadership; some mention a named staff member who is available to answer questions. However, a pattern emerges where departures or changes in administration corresponded with declines in consistency, followed by improvement when leadership returned. This suggests that the quality of day-to-day operations may be sensitive to turnover at the management level.
In summary, Frontida Assisted Living of Elkhorn appears to provide a high-quality, modern assisted-living environment with many supportive services, an active activities program, and generally compassionate memory-care capabilities. Most reviews recommend touring the community to confirm fit in person. At the same time, prospective residents and families should be aware of reported inconsistencies: staffing shortages at certain times, occasional lapses in communication or billing, and isolated reports of poor care or cleaning concerns. Those considering the community would be well advised to ask specific questions about current staffing levels, medication administration protocols, how extra charges are billed, and to request a tour during activity times and meal service to see operations firsthand.
