Overall sentiment about Crossroads Care Center of Fond du Lac is mixed, with a clear split between many strongly positive experiences and several serious negative reports. A sizable portion of reviewers praise the facility for its caring, compassionate, and dedicated staff, noting specific teams — nurses, housekeeping, maintenance, kitchen, and therapy — as providing good service. Multiple reviewers describe the environment as safe and home-like, report a smooth and timely admission process, and say staff went above and beyond to support residents and families. Rehabilitation after hospitalization is cited as a clear positive by several reviewers who say therapy and nursing helped with recovery and that they would recommend the facility.
At the same time, a number of reviews raise significant concerns about cleanliness, staff responsiveness, and respect for residents' dignity. Several reports describe the facility as dirty and smelly, with explicit reports of unsanitary bathroom conditions (including feces on a toilet seat), which are serious and recurring complaints. There are also strong criticisms about staff unresponsiveness and long call-light response times from some families, even though other reviewers reported fast responses — indicating inconsistency in day-to-day operations or staffing. Communication problems and miscommunication between staff and families are noted, and some reviewers expressed a lack of faith in therapy progress for certain residents.
The staff themselves are a central, polarizing theme: many reviewers single out individual caregivers and teams as compassionate, helpful, and hardworking, often expressing gratitude and recommending the facility. Conversely, other reviewers describe unfriendly or unresponsive staff and even recommend avoiding the center entirely. There is at least one explicit mention of state involvement or official complaints, which elevates the concern level for prospective families and suggests that some issues may have been severe enough to trigger external oversight.
Dining and housekeeping receive mixed mentions — some residents and families find the food palatable and note that daily housekeeping occurs, while other reviewers point to overall uncleanliness. Rehabilitation and therapy are similarly mixed: several reviewers praise rehab services and successful recovery after hospitalization, while others report stalled progress and dissatisfaction with therapy outcomes.
In summary, Crossroads Care Center of Fond du Lac appears to deliver very positive experiences for many residents and families, driven largely by caring, committed staff and functional therapy and support services. However, there are recurrent, serious concerns around cleanliness, staff responsiveness, dignity/respect issues, communication, and inconsistent therapy outcomes. These divergent reports suggest variability in care quality — possibly tied to staffing, shifts, or specific units — and indicate that prospective residents and families should tour the facility, ask about recent inspections or state citations, inquire specifically about cleaning protocols, call-light response metrics, staff turnover, and therapy plans, and seek recent references from current residents or families to get a clearer, up-to-date picture before deciding.
