Crossroads Care Center of Fond du Lac

    115 E Arndt St, Fond du Lac, WI, 54935
    3.9 · 16 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Caring staff but dirty, unresponsive

    I had a mixed stay: the nurses, therapists and support staff were caring, helpful and often went above and beyond, making me feel safe and at home, but the facility was frequently dirty and smelly, call lights were slow, management often unresponsive, and rehab progress was poor (I even found feces on a toilet seat). I'm grateful for the hardworking crew, but I'd caution others before choosing this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.88 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.2
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      3.9

    Location

    Map showing location of Crossroads Care Center of Fond du Lac

    About Crossroads Care Center of Fond du Lac

    Crossroads Care Center of Fond du Lac sits at 115 E Arndt Street in Fond du Lac, Wisconsin, and it has 50 certified beds for residents needing skilled nursing care, and since it opened in 2007, it's run by a private healthcare company that operates in Wisconsin, Illinois, and Ohio, with Joseph Brandman, Aaron Topper, and Igor Rebel as its direct owners and Joseph Brandman and Aaron Topper managing since December 2017. The staff numbers between 1,001 and 5,000 across its locations, and even though the nurse turnover rate at this site is 40%, which is under the state average, the daily staffing works out to 3.80 nurse hours per resident, a bit below the state's typical 4.1 hours. The facility was remodeled and keeps things clean, with a high staff-to-resident ratio, but inspection records show 24 total deficiencies in recent reports, including issues with resident rights, food storage and serving, and two infection-related matters, though none caused actual harm, with the latest findings coming from June 2024 and March 2025 complaint visits.

    Crossroads mainly focuses on skilled nursing, short-term rehab, long-term care, respite care, and several therapies including physical, occupational, speech, infusion, wound therapy, and specialty Alzheimer's and dementia care, and it even includes subacute nursing services if someone's just leaving a hospital or surgery. The therapy team works six days a week in a large gym, and residents get access to dialysis on site as well if needed. Folks here find staff who prioritize personal care plans and talk openly with families and care providers, and there's always a nurse or therapist around the clock to respond to needs. Accommodations include single and shared rooms, and there are places like activity rooms, a beauty salon, lounge areas, outdoor patios, and well-appointed dining spaces.

    The kitchen staff teams up with a dietitian to plan meals that suit many dietary needs, so residents can enjoy nutritious, tasty food, and there's fine dining with options for birthday or holiday celebrations or just regular meals. The place also has three facility dogs that visit and spend time with residents, live entertainment, regular outings, cable TV, Wi-Fi, in-house laundry, and housekeeping. For people who want spiritual or religious activities, those are available too. Daily activities are planned to keep people engaged, and residents can use phone lines and join in on both group and individual programs. Crossroads Care Center of Fond du Lac keeps a focus on safety and clean spaces, but records show some areas where improvement is needed, especially with residents' rights and nutrition management. Overall, this place delivers a range of care and therapy services, a strong mix of amenities, and stays committed to keeping the approach centered on each resident's needs and preferences.

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