Overall sentiment across these review summaries is predominantly negative with a small but notable counterpoint of individual staff praise. Multiple reviewers describe systemic problems affecting care quality, staffing, facility maintenance, dining, and management practices. The most consistent and alarming themes relate to neglect of residents, inadequate staffing qualifications and conduct, and chronic management failures that impact both resident safety and employee welfare.
Care quality and resident hygiene are frequent areas of concern. Several reviews allege residents were left in soiled undergarments, were not showered regularly (with some claims of going months without showers), and experienced general neglect. These reports suggest inconsistent or insufficient personal care routines. There are also claims of missing medications and care supplies and a reported narcotic count discrepancy, which raise serious safety and regulatory concerns. At the same time, a small number of reviews call out individual caregivers—most prominently a staff member named Joy—who provided caring, friendly, and well-explained care; these comments indicate that some staff do make a positive difference despite broader operational problems.
Staffing, training, and employment practices are another major theme. Multiple summaries report staff lacking required CBRF certifications or working with incomplete background checks. Reviewers also describe late or bounced paychecks, lack of employee benefits, and rapid staff turnover, which are consistent with reports of staff resigning quickly. These workforce issues likely contribute to inconsistent care, gaps in services, and potential regulatory noncompliance. Additional concerns include unprofessional behaviors such as staff bringing relatives to work and kitchen workers not following basic food-safety practices (no gloves or hairnets).
Facility maintenance and cleanliness problems are repeatedly mentioned. Reported issues include broken toilets and toilet seats, broken lights, insect infestations, neglected patio amenities, and the absence of basic supplies like garbage bags and tissues in resident bathrooms. Reviewers report staff failing to empty resident trash and a generally neglected physical environment. There are also multiple complaints about kitchen operations producing very small meal portions, no snack hours, and sloppy coffee preparation (coffee grounds due to ill-fitting filters). Together, these items describe a facility that is not maintaining cleanliness, comfort, or adequate nutrition for residents.
Management and regulatory concerns form a clear pattern. Reviewers portray management and the owner as rarely on-site, focused on rent collection rather than responding to maintenance or care issues, and slow to fix problems. Several summaries reference DHHS investigations, which suggests regulators have become involved. The combination of alleged certification lapses, incomplete background checks, medication/count irregularities, and regulatory scrutiny indicates high compliance risk. Staff morale appears low due to late paychecks and perceived lack of management support, which exacerbates turnover and undermines continuity of care.
In summary, these reviews paint a picture of a facility with systemic operational deficiencies: lapses in personal care, sanitation problems, inadequate dining and activities, staffing and certification shortfalls, and problematic management practices. While there are isolated reports of compassionate individual caregivers who deliver good care (notably Joy), the dominant themes are neglect, neglectful maintenance, and mismanagement that negatively affect both residents and staff. The volume and severity of the reported issues—especially those impacting hygiene, medications, certifications, and regulatory involvement—warrant careful scrutiny by prospective residents, families, or oversight bodies before considering placement or employment.
