Overall impression: The reviews for Frederic Nursing & Rehab are strongly mixed and highly polarized. Several reviewers report exemplary experiences—particularly with the therapy/rehab program, the activities director, and many individual caregivers—while other reviews describe systemic problems in care, administration, and cleanliness. The most consistent positive theme is the facility’s rehabilitation services and certain staff members; the most consistent negative themes are financial/billing dysfunction and operational problems tied to staffing shortages.
Care quality and clinical services: Rehab and therapy are repeatedly singled out as the facility’s best-functioning area. Multiple reviewers described the rehab team as “excellent” and the only part that ran smoothly. Nursing and direct care receive mixed feedback: some reviewers call the nursing staff the best and praise caring, capable caregivers, while others report poor overall care, neglect, and even filthy conditions. Medication management problems and delayed medications were specifically noted in several summaries, and unanswered call lights indicate lapses in timely attention to resident needs. These operational shortfalls appear connected to reported staffing shortages and being short-handed on multiple shifts.
Staff and activities: Many reviews praise individual staff for being kind, empathetic, helpful, and loving. The activities director receives particularly strong, repeated praise for daily programming and positive resident interactions—Bingo and other activities are mentioned as enjoyable and well-run. However, there are also serious critiques about staff attitude in some reviews: reports of laziness, rudeness, and surveillance-style behavior by a social worker undermine the otherwise positive staff comments. This suggests variability in staff performance and possible leadership or culture inconsistencies across shifts or departments.
Facility, rooms and maintenance: Several reviewers emphasize that the building is bright, clean, and well-maintained, with necessary amenities in rooms and excellent maintenance staff. Those positive impressions of the physical environment contrast sharply with other reviews that describe filthy conditions and neglected patients. This divergence suggests the facility may be physically well-maintained in some areas or at certain times, while other units or periods experience significant problems.
Dining and daily living: Opinions about food are mixed. Some reviewers report good food with ample portions and snacks between meals, while others describe terrible meals and frozen dinners. These conflicting reports indicate inconsistency in dining quality or unequal experiences among residents.
Administration, billing, and resident rights: The most serious and recurrent negative theme is financial and administrative dysfunction. Multiple reviewers mention billing issues, insurance not being able to pay, months with no billing, and a general “financial mess.” There are also complaints about unconventional rules imposed by social work and finance staff, and at least one account of social worker surveillance and alleged rights violations. The presence of ombudsman involvement in at least one case suggests that concerns escalated beyond informal complaints. Additionally, lack of provided assistive devices—forcing residents to self-pay for equipment—is a substantive care and cost-of-care concern.
Patterns and recommendations for prospective families: The reviews paint a picture of a facility that can provide strong rehab outcomes, engaging activities, and compassionate care from many individual staff members, but which is also prone to serious administrative failures and variable day-to-day care quality. Key risk areas are billing/financial management, staffing shortages leading to medication delays and unanswered call lights, inconsistent dining quality, and occasional problems with cleanliness or neglect. Prospective residents and families should: 1) verify the facility’s current billing and insurance practices and get clear written agreements; 2) ask about staffing ratios and recent staffing stability; 3) observe response times to call lights and medication administration procedures; 4) tour multiple units/levels and observe meal service; and 5) inquire about recent ombudsman reports or complaints. Given the polarized feedback, assessment should be individualized: Frederic Nursing & Rehab appears to excel in rehab and in the performance of many staff members, but the administrative and some operational issues warrant careful scrutiny before making decisions.
