Overall sentiment in the reviews for Forest Haven is strongly positive, centered on cleanliness, a home-like environment, attentive staff, and good communication with families. Multiple reviewers emphasize a spotless, fairly new building (about 10–15 years old), pleasant smells, and the absence of institutional odors. Housekeeping is noted as regular and thorough in both common areas and private rooms, and laundry is handled weekly. The physical layout is described as small but walkable, with outdoor patio access and accessible bathrooms — details that reviewers found reassuring for mobility and comfort.
Care quality and staff interactions are the most frequently praised aspects. Reviewers repeatedly call the staff friendly, caring, observant, and responsive. Nursing staff receive credit for knowing residents' needs, providing hands-on care, and communicating well with families (including timely feedback). Several reviewers highlight strong coordination with hospice providers and compassionate end-of-life support; one family noted continuing calls and check-ins from staff after a death as evidence of ongoing compassion. Management-level involvement is also cited positively: the director, owner (named Tracy), manager (named Karen), and activities director (named Julie) are singled out for being helpful and available. The facility is described as treating residents "like family," with families welcomed to visit anytime, even during meals.
Activities and social life are other strong points. Forest Haven offers a range of engagement opportunities — art, aerobics, puzzles, crafts, TVs and social spaces, and year-round holiday celebrations. Many reviewers mention social residents and a lively communal environment. That said, there are notes that not every resident participates; at least one reviewer reported their mother was unable to take part in activities, and another family felt their loved one needed greater support in recent months. These comments suggest that while programming is active and varied, participation and individualized engagement can vary based on residents' abilities or care needs.
Dining receives mostly favorable comments about appetizing meals, healthy snacks, and adequate portions. However, a few reviewers flagged menu limitations, specifically references to a "sandwiches-and-chips" pattern at times, indicating room for menu variety improvements. Cost is mentioned as relatively high by some reviewers, though many qualify that price as "valuable for the money" given the quality of care and environment.
Facilities and amenities are frequently described in glowing terms: spacious bedrooms with large beds and walk-in closets, wheelchair-accessible bathrooms, festive dining rooms, and dedicated activity spaces. The campus size is viewed positively by many because it is walkable and intimate, though it is listed in the cons because a smaller footprint could feel limiting to some families or residents seeking larger grounds.
The primary negative themes are isolated but important to note. A subset of reviews reports poor bedside manner, unkindness from management or the owner, and even staff dishonesty. These appear to be outlier experiences compared with the majority of positive feedback, but they represent significant concerns when they occur because they affect trust. Additionally, several reviewers noted variability in the level of support for residents who require more intensive care; this suggests that while general care is strong, consistency for higher-needs residents may be uneven.
In summary, Forest Haven is repeatedly praised for its cleanliness, home-like atmosphere, engaged and compassionate staff, active social programming, hospice collaboration, and family-friendly policies. Most families feel their loved ones are treated with dignity and receive attentive care in a pleasant physical environment. Areas to monitor or improve include ensuring consistent bedside manner across all staff and management, maintaining menu variety, and addressing any gaps in care for residents with increasing or complex needs. While cost is higher than some alternatives, many reviewers conclude it is justified by the overall quality and attentiveness of the community.
