Overall sentiment: The reviews for Glendale Care and Rehab Center are mixed but lean toward positive for day-to-day care, cleanliness, therapy outcomes, and resident engagement. A substantial portion of reviewers praise the staff—especially admissions, CNAs, therapists, and the administrator—for being kind, welcoming, and attentive. The facility itself is repeatedly described as clean, bright, well-maintained, and pleasantly scented. Multiple reviewers felt comfortable leaving loved ones there, reported good therapy results, and noted that rooms are roomy and sanitized. Activities and social engagement (bingo, puzzles, church services, singalongs) are mentioned as meaningful and well-run, contributing to resident morale.
Care quality and staff behavior: Many reviews highlight compassionate, individualized care and strong teamwork. CNAs and nurses are often described as gentle and responsive; administrators are frequently credited for addressing problems quickly. Physical therapy is specifically noted as effective in helping recovery. However, there are several serious, isolated negative accounts that cannot be overlooked: reports of verbal abuse by a nurse, rough diaper changes, a CNA who mistreated a patient (the administrator reportedly addressed that incident promptly), and an RN alleged to have thrown a phone. These incidents appear sporadic but significant, raising concerns about staff training, supervision, and consistency of care. Reviewers also reported missing belongings in a few cases, which points to potential lapses in inventory or security procedures.
Access, communication, and responsiveness: A recurrent theme among negative reviews is poor customer service and inconsistent accessibility. Multiple reviewers said phone calls went unanswered, voicemails were full, nurse callbacks failed, and front desk communication was unreliable. This creates stress and anxiety for family members trying to get updates. Conversely, other reviewers praised particular front desk staff and administrators as helpful and responsive—indicating variability in communication depending on who is on duty. Night shift or long-term unit staffing at NOC was specifically called out as challenging by at least one reviewer, which may tie into the safety concern reported where a resident fell and no nurse was available.
Management, admissions, and culture: Admissions experiences vary: some families described an easy, welcoming admission process, while others felt misled or dissatisfied. A few reviewers perceived ownership or management as money-focused and more concerned with possessions than residents, which suggests a cultural issue perceived by some. On the positive side, several accounts note that administrators act promptly when problems are raised, demonstrating some level of accountability. There are also multiple comments about frequent job postings and staff turnover, which may contribute to inconsistencies in care and communication.
Facilities, dining, and activities: The physical plant receives consistent praise—clean, bright, and well-maintained indoor and outdoor spaces are commonly reported. Activity programming gets positive marks for keeping residents engaged and happy. Dining comments are limited but generally positive (some visitors mentioned a nice lunch), with a single comment about a health drink being high in sugar. Overall, the environment appears comfortable and quiet, conducive to recovery and long-term residence when staffing and supervision are adequate.
Patterns and recommendations: The predominant pattern is a facility that does many things well—cleanliness, therapy, friendly frontline staff, and resident activities—paired with inconsistent customer service, occasional serious staff-related incidents, and some management concerns. Many negatives appear isolated rather than systemic, but the severity of a few incidents (abuse allegations, safety lapse resulting in a fall, missing items) means families should investigate thoroughly. Recommended actions for prospective families: ask about night/weekend staffing ratios, incident reporting and follow-up procedures, how the facility secures and tracks personal belongings, turnover rates for CNAs/RNs, and whether there is a consistent point of contact for updates. For the facility: addressing call/voicemail systems, improving consistency in training and supervision, and ensuring transparent communication about admissions and costs would reduce the recurring negative themes.
Bottom line: Glendale Care and Rehab Center appears to provide effective therapy, clean facilities, and many compassionate caregivers, resulting in positive recovery and resident experiences for many families. At the same time, variability in staff behavior, communication lapses, and isolated but serious incidents suggest due diligence is warranted. Families who prioritize cleanliness, therapy quality, and active engagement will likely find much to appreciate here, but those for whom consistent responsiveness, low staff turnover, and airtight safety/asset controls are critical should ask targeted questions and monitor closely during initial residency.
