Overall sentiment for Crossroads Care Center is highly mixed, with strong positive experiences reported alongside multiple, serious negative reports. Many reviewers praise individual caregivers, therapy teams, and elements of hospice and end-of-life care, while others describe neglect, poor hygiene, unsafe practices, and unprofessional staff behavior. The result is a polarized picture: some families would recommend the facility and describe compassionate, consistent care, while others report conditions they consider unacceptable and even dangerous.
Care quality and clinical safety show a stark divide in the reviews. Positive comments emphasize attentive nurses, compassionate staff, successful rehab and therapy programs, effective end-of-life support, and administrators who are responsive. Several reviewers explicitly state they would not go anywhere else for rehab and that therapy staff were instrumental in recovery. Conversely, some of the most serious complaints concern care for high-acuity patients — specifically those with feeding tubes, tracheostomies, and oxygen needs. Reports of incorrect oxygen hookups and inadequate management of complex medical equipment raise safety concerns. Additional serious allegations include patients being left without toileting assistance and major delays in medications and treatments. These contrast sharply with accounts of immediate responses and competent clinical management, indicating inconsistency in clinical performance across shifts or teams.
Staff behavior and staffing patterns are recurring themes. Positive reviews often single out individual staff members and describe compassionate, attentive treatment and emotional support for families during hospice care. However, multiple negative reviews describe unprofessional actions: CNAs mocking patients, nurses appearing rude or annoyed when summoned, a nurse smoking outside on duty, and staff described as hyper or unprofessional. Staffing levels are another frequent concern — weekends and certain shifts are described as understaffed and overworked, which reviewers link to slower responses, ignored call lights, and gaps in basic care. This suggests operational staffing variability that directly affects resident experience.
Cleanliness, laundry, and room maintenance are significant areas of concern in many negative reviews. Complaints include soiled sheets and clothing smelling of urine, laundry not being done, dirty laundry stored in closets, rooms described as pungent, and even moldy flowers left in rooms. In several accounts, families reported having to clean rooms themselves. In contrast, other reviewers describe the facility as clean and staff as helpful, indicating inconsistency in environmental services and laundry processes. These issues appear to be both recurring and impactful on families’ perceptions of dignity and basic care standards.
Dining experiences are also mixed. Several reviewers praise the food, describe a good variety, and note availability of snacks and beverages. Other reviews report cold or undercooked meals and generally poor meal quality. Laundry and food issues together paint a picture of variability in auxiliary services: some residents receive satisfactory hospitality services, while others encounter problems that significantly affect comfort and satisfaction.
Management and responsiveness show both praise and criticism. One reviewer specifically named and praised an administrator (Stephanie) and recommended the facility. At the same time, multiple reviews mention filing complaints and express frustration with leadership’s ability to address problems. The coexistence of positive administrator feedback and unresolved complaints implies either uneven management performance or inconsistent follow-through on issues across units or time periods.
Patterns and notable concerns: (1) There is a clear split between excellent experiences (especially for rehab, therapy, and hospice) and severe negative incidents (safety issues for high-acuity patients, hygiene and laundry failures, unprofessional staff conduct). (2) Many negative observations are operationally driven (staffing shortages, weekend coverage, laundry and food service), suggesting systemic process or resourcing problems rather than isolated interpersonal issues. (3) Positive reports about compassionate care and effective therapy indicate that when staffing and procedures are working, the facility can provide high-quality care.
For families and stakeholders evaluating this facility, the reviews suggest assessing specific units, shifts, and the facility’s track record for patients with complex medical needs. If considering Crossroads Care Center, ask about staffing ratios (especially on weekends), protocols for high-acuity equipment and oxygen management, laundry and cleaning workflows, and how the facility handles complaints. Also seek recent references from families with similar care needs to the prospective resident. In summary, Crossroads Care Center demonstrates strengths in rehabilitation, therapy, and compassionate end-of-life care for many residents, but serious and recurring shortcomings in clinical consistency, cleanliness, laundry, meal quality, and staff professionalism have been reported and should be carefully investigated before placement.
