The reviews for Odd Fellow Rebekah Home Association present a deeply mixed and polarized picture, with strong praise from many families and residents balanced by severe, specific complaints from others. On the positive side, multiple reviewers highlight compassionate, friendly, and caring staff who take time to know residents and respond to family concerns. Rehabilitation services, particularly physical and occupational therapy, receive repeated praise for being effective, intensive, and comparable to hospital-level rehab. Several families reported meaningful improvements in mobility and health, appreciated the availability of activities (including holiday events and a salon), and described the facility as clean, home-like, calm, and inviting. Long-term residents and their families often report consistency of care, a welcoming environment that even accommodates pets, and administrative processes that can be timely and efficient during admissions or check-in.
Contrasting sharply with those positive accounts are multiple reports of neglect and safety failures that raise serious concerns. Several reviewers described egregious lapses in basic care and sanitation: feces left in toilets for days, persistent urine smells in rooms, matted hair, unclean privacy curtains and upholstery, stained linens, and missing or inadequate housekeeping. There are also alarming accounts of residents being left on a toilet or bedpan for long periods, transfers handled so poorly that residents were dropped, and medication delays (an example cited was a ten-hour wait for pain medication). Physical hazards such as exposed bed wires taped in place and thumbtacks in walls were noted alongside damaged furniture and insufficient bedside storage, indicating variable maintenance and safety oversight in some areas.
Staff behavior and workplace environment reports are mixed and sometimes troubling. Many reviewers praise individual nurses, aides, and therapists as kind, skilled, and attentive, with specific shout-outs to PT/OT teams. However, other comments allege harassment, taunting, abrupt staff terminations without explanation, and even racial discrimination toward an employee — allegations that, if accurate, reflect serious cultural and managerial problems. Multiple reviewers described a poor working environment, unpaid or shortened breaks, and OSHA/federal violations, with at least one mention of a BBB investigation. These employment and compliance concerns plausibly correlate with reports of understaffing and inconsistent care quality.
Dining and housekeeping present a bifurcated picture. Several families said the food is ‘‘better than good’’ and that residents could watch TV in their rooms, while others complained of cold meals, very small portions, and an understaffed kitchen. Housekeeping received the widest disparity: many reviewers described spotless, newly remodeled, and attractive interiors and courtyards, whereas others reported filthy fabric, dirty chairs, ripped upholstery, stained pillowcases, and generally poor sanitation. This suggests substantial variability in housekeeping standards between units, shifts, or over time — a critical issue for resident comfort and infection control.
Administrative and regulatory themes recur across reviews. Multiple families reported poor communication about billing and unexplained charges, with calls going unanswered; some reviewers had to file formal complaints with corporate or state authorities. State inspections were noted as having visited the facility, and reviewers referenced OSHA or federal violations. For prospective residents and their families, these systemic and regulatory flags are important context: while many families are highly satisfied, the documented complaints and external investigations warrant further inquiry by regulators and caution for potential residents.
Overall sentiment is sharply divided. A substantial number of reviewers strongly recommend Odd Fellow Rebekah Home Association and attribute significant positive outcomes to the care team, especially in rehab and long-term care contexts. Simultaneously, a smaller but very vocal group reports neglect, safety incidents, sanitation failures, and management or staffing problems that endangered residents. The most common patterns are: excellent therapy and compassionate individual caregivers in many cases; inconsistent housekeeping and food service; troubling safety and neglect reports with specific incidents; and administrative and regulatory concerns around billing, staffing, and labor practices. Prospective residents and families should weigh the facility’s strong rehabilitation and many positive staff experiences against the documented instances of neglect and regulatory issues, ask for recent inspection reports, tour the specific unit(s) where the resident would live (checking cleanliness, safety, and staffing levels), and get clear, written answers on billing, staffing ratios, and incident response protocols before deciding.
