Overall sentiment across the reviews is highly polarized but leans toward serious concern. A recurrent pattern is that the therapy/rehab department is a consistent bright spot: multiple reviewers praise physical and occupational therapists as skilled, effective, and instrumental in recovery. Several reviewers reported superior rehabilitation outcomes compared to other facilities, welcoming discharge experiences, and attentive rehab staff. These positive comments are often the primary reason some families were satisfied and even gave top ratings.
However, outside of therapy, many reviewers report systematic problems with basic nursing care, staffing, and management. Long call-light response times, inadequate help with bathroom needs, and reports of refusal to assist residents with water or toileting recur across reviews. Several accounts tie delayed responses to safety incidents, including falls and worsening conditions. There are multiple reports of missed or inconsistently timed medications (including anti-nausea medication), dehydration, and a wound being improperly handled leading to infection—indicative of lapses in clinical oversight and medication management protocols.
Staffing and culture issues emerge strongly. Numerous reviewers describe understaffing, high turnover, distracted staff (phones), and inconsistent behavior across shifts—some staff are described as wonderful and compassionate, while others are accused of being lazy, rude, or heartless. One review explicitly names a director (Amy) with accusations of discriminatory behavior; another reviewer quantified that roughly 25% of staff were great while the remainder were problematic. Several reports describe a blame-shifting management style, poor communication with families, and instances where doctors would not speak directly to family members. These issues suggest inconsistent leadership and poor accountability mechanisms.
Facility condition and cleanliness are significant concerns. Multiple reviews describe the building as old and worn with holes in walls, beat-up beds, dingy rooms, and tray tables in disrepair. Cleanliness lapses are noted repeatedly—bathrooms left unclean, linens not changed routinely, and dark, dank rooms. Infection control worries are amplified by descriptions of staff not using gloves for dressing changes and lack of visible hand sanitizer. Theft and missing personal items were reported by some families, intensifying safety and trust concerns.
Dining feedback is mixed but leans negative in quantity: while a few reviewers highlight a restaurant-style bistro, free family meals, and two entree choices, a larger number of reviews complain about poor-quality food—meals served cold, dried or plated and left, instant mashed potatoes, and nutrition supplements not consistently administered. Room service and dietary order adherence appear inconsistent, and some families reported having to request basic room cleaning or dietary needs repeatedly.
Activities and social environment receive some praise: reviewers noted bingo, movies, a posted calendar, friendly residents, and opportunities for residents to make friends. These elements can contribute positively to resident morale when staff and operations are functioning well.
Safety and clinical governance concerns recur: unmonitored wounds leading to infection, inconsistent medication practices, lack of PPE use, and multiple accounts of delayed assistance all raise red flags about clinical safety and regulatory compliance. There are also mentions of limited or absent therapy during weekends and holidays and concerns about whether Medicare-required therapy was consistently provided. A few reviewers explicitly call for state investigation or closure, reflecting the intensity of some complaints.
In summary, the facility appears to offer a strong rehabilitative program staffed by highly capable therapists and some dedicated nurses and aides, which can produce excellent recovery outcomes for some residents. At the same time, persistent and widespread problems with nursing care consistency, staffing levels, management communication, facility upkeep, infection control, and dining quality substantially undermine the overall experience for many families. The pattern suggests significant variability depending on unit, shift, or individual staff—visitors and families should be aware that care quality may be uneven. Given the safety-related complaints (wound care, missed meds, falls tied to delayed responses), prospective residents and families should closely evaluate current staffing, infection-control practices, medication management, and complaint-resolution procedures before choosing this facility, and monitor those areas continuously if placement occurs.
