Overall sentiment across the reviews is strongly positive, with frequent and consistent praise for the people who work at Horicon Manor and for the facility’s atmosphere and appearance. Many reviewers specifically highlight the kindness, compassion, and professionalism of nursing assistants, caregivers and day staff, describing them as caring, responsive and easy to work with. Multiple comments note that staff respond promptly when called and that management is approachable and willing to solve problems. Reviewers also praised visible leadership, citing an administrator who spends time on the floor with caregivers and staff who help with paperwork and move-in logistics, which contributes to smooth transitions for new residents.
Facilities and apartments receive favorable remarks: reviewers describe the building as beautiful, warm, and charming, with clean, well-maintained public rooms and comfortable, roomy studio-style apartments featuring walk-in showers. The overall environment is frequently characterized as home-like and family-oriented. Reviewers appreciated family-style dining, pleasant dining aromas, and live entertainment. Several people noted that the facility is place they would recommend or consider moving into immediately, and many expressed gratitude and described their experience as a blessing.
Dining and activities are generally seen as strengths but with some caveats. Many reviews praise social activities—card games, bingo, puzzles, ice cream socials, and group interaction—and highlight a positive social environment that residents enjoy. However, a recurring criticism is that some meals, particularly vegetables, are undercooked or need longer preparation; this is the most commonly cited dining-related complaint. Some residents also want a broader range of activity options, suggesting room to expand programming variety despite the active calendar that currently exists.
The primary negative themes center on staffing inconsistencies and safety/clinical concerns. A number of reviews call out rude or less professional behavior from evening/night (PM) staff, and several mention that day staff are easier to work with by comparison. Reviewers also raised safety concerns related to transfers and noted limited staffing after-hours, which ties into worries about uneven care during evenings. Communication inconsistency was raised multiple times—families and residents sometimes experience lapses or unclear information from staff or therapy teams. Additionally, gaps were reported in the therapy/rehab program, which may be important for prospective residents seeking rehabilitative services.
Other minor but recurring negatives include perceptions of small room sizes for some units and concerns about cost or payee arrangements. A few reviewers specifically noted that they would like more housekeeping or cleaning assistance. Despite these issues, many reviewers emphasize that staff performance has improved over time and that management is open to feedback and problem-solving, indicating responsiveness to concerns.
In summary, Horicon Manor is portrayed as a caring, clean, and home-like senior living community with strong personal connections between staff and residents and a generally positive atmosphere. Its strengths are the compassionate day staff, engaged leadership, comfortable facilities, family-style dining, and active social programming. The most significant areas for improvement are consistency in night/evening staffing and professionalism, clearer and more consistent communication, addressing safety in transfers and after-hours staffing levels, and some meal preparation quality issues. Prospective residents and families should weigh the strong staff engagement and homelike environment against the reported after-hours and therapy-related gaps; many reviewers nevertheless report overall satisfaction and gratitude for the care provided.
