Overall sentiment across the reviews is mixed, with strong polarization between positive personal experiences and severe negative incidents. A recurring positive thread is high-quality rehabilitation and therapy: multiple reviewers single out physical therapy as good, and several families report full recoveries or noticeable improvement during rehab stays. Specific staff members (Blake and Tiffany) and the facility chef receive repeated praise, and many reviewers describe staff as kind, helpful, and friendly. The facility’s atmosphere — described as charming, historic, and feeling like home — along with its convenient location near downtown and a park, is repeatedly noted as a comfort to families and residents. Several reviewers explicitly recommend the facility for rehab services or long-term placement based on caring staff and positive outcomes.
However, these positive accounts are counterbalanced by numerous and sometimes serious negatives. The most alarming reports describe neglect and poor clinical care: one reviewer reports a resident left soiled for two hours and refusal to supply wound care items; other reviewers mention medication handling issues (pills given in groups), failure to follow prescribed fluid restrictions, and staff refusing to put residents to bed. Nursing responsiveness is a prominent concern — call lights ignored for long periods, difficulty finding a nurse, nurses turning off lights and not attending to needs — and short-staffing is cited as a likely cause. Several families explicitly state they would not recommend the facility for nursing care and moved loved ones to facilities with better nursing.
Management, safety, and administrative problems are frequently mentioned. Reviewers report management issues and indicate the facility was sold, raising concerns about continuity of care. There are multiple accounts of missing or stolen personal items including wallets, valuables, and phone chargers; at least one family involved the Ombudsman, signaling formal complaints and oversight. Transportation lapses led to missed doctor appointments, and some reviewers say they were charged for therapy when the patient was too weak to participate. Cleanliness and environmental safety are additional themes: food found under beds, persistent urine smells, and a locked door without a buzzer contribute to impressions of poor housekeeping and potential emergency access problems.
Dining and social aspects receive mixed-but-leaning-positive feedback. The chef and certain menu items (including Latinx-influenced dishes and biscuits and gravy) are appreciated, though food is sometimes described as bland but acceptable. Several reviewers say the facility provides a peaceful, homelike environment and that their relatives are happy there; others note the quarantine periods reduced staff presence and family access.
Patterns and overall assessment: reviews suggest the facility can deliver strong rehabilitative therapy and has compassionate individual staff members, producing very positive outcomes in many cases. At the same time, there are repeated and serious complaints about nursing care, staffing levels, management, cleanliness, security of personal belongings, and administrative responsiveness. These issues appear systemic rather than isolated: multiple reviewers report similar failures (call light delays, missing items, refusal of supplies, transportation failures), and at least one case escalated to the Ombudsman. The result is a split picture — families who interacted mainly with therapy or specific supportive staff often report very good experiences, while those relying on nursing care, overnight coverage, or administrative services report significant problems.
For families evaluating St Elizabeth Home, the reviews suggest verifying staffing levels and nursing coverage for the specific unit and shift of interest, asking about ownership/management changes, clarifying policies on personal property security, wound and medication management, transportation to appointments, and charge practices for therapy. Prospective residents seeking short-term rehab may find strong therapy services and a pleasant environment, but those needing reliable, attentive nursing care or strong administrative oversight should investigate further and consider recent Ombudsman reports or conducting in-person visits at different times of day to assess responsiveness and cleanliness.
