Sunset Ridge Memory Care

    816 E Reinel St, Jefferson, WI 53549
    • Assisted Living
    • Memory Care

    Very pleased with caring staff

    I'm very pleased with my dad's care here. The staff are amazing-friendly, cheerful and professional-with prompt nurse responses and excellent family communication; the facility is super clean and meals are tasty with appropriate portions. I would recommend it.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.20·(10)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      4.2
    • Meals

      3.0
    • Amenities

      5.0
    • Value

      3.2

    Pros

    • Kind, respectful staff
    • Strong family communication
    • Prompt nursing response
    • Tasty meals with appropriate portions
    • Family-centered care approach
    • Responsive issue-resolution process
    • Cheerful, professional staff demeanor
    • Clean, well-maintained facility
    • Friendly, accommodating staff

    Cons

    • Unreliable responsiveness to call lights and resident requests
    • Incontinence-care delays
    • Inconsistent care quality across residents
    • Staffing shortages affecting service continuity
    • Poor phone and voicemail responsiveness
    • Gaps in monitoring and supervision
    • Inconsistent pet-accommodation policy

    Summary of reviews

    Sunset Ridge Memory Care elicits strongly polarized impressions. Many family members describe the staff as kind, respectful, cheerful and professional, and highlight effective family communication and a family-centered approach to care. Several reviewers specifically praised prompt responses from nursing leadership and a responsive issue-resolution process. The dining program receives positive note for tasty meals served in appropriate portion sizes. The facility environment is frequently characterized as clean and well maintained.

    Concurrent with those positives are serious concerns about operational consistency. A subset of reviewers described incidents indicating extended delays in attending to resident needs (including missed meals and delayed assistance with personal care), which raise incontinence-care and monitoring concerns for those individuals. These accounts are paired with observations of staffing shortfalls and unreliable responsiveness to call lights and family phone calls; voicemail overflow and difficulty reaching staff were cited as impediments to timely communication. Together these points suggest variability in day-to-day staffing and supervision that can affect timely delivery of routine care.

    Management and communication show mixed performance. There are accounts of prompt, effective action by the head nurse and of issues being resolved cheerfully and professionally; at the same time, other accounts describe poor phone responsiveness and inconsistent follow-through. Another notable pattern is an inconsistent approach to resident pet accommodation, which may be important for families who expect staff involvement with companion animals.

    For prospective residents and families the overall picture is one of a facility with clear strengths in staff demeanor, family orientation, dining, and facility maintenance, combined with operational vulnerabilities around staffing consistency, responsiveness, and some aspects of personal-care monitoring. When evaluating Sunset Ridge, families should: inquire about current staffing ratios and how call-light and emergency responses are handled; request recent inspection or staffing records if available; clarify pet policies and responsibilities; and tour during care times to observe responsiveness and supervision. These targeted questions can help distinguish whether the facility’s positive attributes reliably meet an individual resident’s needs.

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    Location

    Map showing location of Sunset Ridge Memory Care

    Sunset Ridge Memory Care is located at 816 E Reinel St, Jefferson, WI, 53549.

    About Sunset Ridge Memory Care

    Sunset Ridge Memory Care sits in Jefferson, Wisconsin, and serves people who have Alzheimer's, dementia, or memory problems, providing both assisted living and memory care in a safe and comfortable setting that was built for this purpose, and you'll notice the friendly feeling right away because the staff go out of their way to help residents, always staying patient and kind, and they are awake and available around the clock to offer supervision and support for all sorts of needs-light, medium, or heavy care, with nurses and therapists coming for visits or staying on staff to help with health issues, including diabetic care with insulin shots, incontinence care, and non-ambulatory care if someone needs to use a lift. The rooms come in several options-studio, semi-private, or two-bedroom units-so folks can pick what fits them best, and each one has its own climate control, private bathrooms, and access to Wi-Fi. The building itself is designed for safety, with secured outdoor spaces, walking paths, and enclosed courtyards where no one will wander off, and there are bracelets with alarms for people who might be at risk if they try to leave.

    Meals are prepared by chefs and served three times a day, with options that include Kosher, vegetarian, vegan, organic, gluten-free, and low-sodium or sugar for special diets, and folks can eat in the main dining room or try private dining, anytime dining, or even have room service if they like, and guests can join meals too. You'll see pets like cats and dogs living alongside residents, and you'll find plenty of common areas-fireplaces to sit by, raised garden beds for those who like digging in the dirt, lounges with TVs or computers, and areas for arts, crafts, and social gatherings. There's a beauty salon and full laundry and housekeeping service to keep things fresh.

    Activity is a big focus here, so there's a full-time activity director who organizes field trips, educational groups, exercise classes, music, gardening clubs, and more so that everyone has the chance to get out, stay active, and spend time with friends, with programs set up to help with memory and movement and personalized plans for each resident, and they offer both onsite and offsite devotional services, including Catholic and other faiths. If someone's living with tough behavior challenges from dementia-like wandering, aggression, or complex care needs-staff are trained to support and reassure them without judgment. They provide hospice and respite care, standby assistance and transfers, and medication management, including injections.

    Outdoor seating, scenic views, walking paths, and patio gardens mean residents can enjoy nature and fresh air when the weather's nice, and yes, outdoor smoking is allowed too. There's resident parking and transportation services available for an extra fee if anyone needs a ride to appointments or outings, and they do partner with other local facilities for support and resources. The payment options are wide-private pay, social security, veteran's benefits, and private insurance-all accepted, though there's a community fee when moving in and fees based on the type of room and care level, including for respite stays. The culture here centers on respect and quality care, making sure everyone's treated with dignity and attention to the little things, with plans that adjust as people's needs change, and everything works together to create a kind, helpful place for people over 55 who need memory or assisted living care.

    People often ask...

    Sunset Ridge Memory Care offers competitive pricing, with rates starting at a cost of $4,400 per month.

    Sunset Ridge Memory Care offers assisted living and memory care.

    There are 10 photos of Sunset Ridge Memory Care on Mirador.

    The full address for this community is 816 E Reinel St, Jefferson, WI 53549.

    No, Sunset Ridge Memory Care does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0015292
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity25 residents
    LicenseeSUNSTONE ASSISTED LIVING
    Care servedAdvanced Aged, Irreversible Dementia/alzheimer's, Hcbs Compliance / Public Funding
    EffectiveNovember 1st, 2015

    Inspection Reports

    8

    Reports

    4

    Citations

    5

    Complaints

    3

    Years

    12 May 2026Complaint
    Investigated a complaint and found no deficiencies.
    09 Jan 2026Complaint
    Found no deficiencies. The complaint investigation concluded the allegation was unsubstantiated.
    04 Aug 2025Verification
    Identified no deficiencies. Four prior deficiencies were substantively corrected.
    10 Apr 2025Inspection
    Investigated findings identified four deficiencies, including inadequate health monitoring for a resident's diabetes and missing insulin dosing documentation, along with an insufficient laundry area that could affect infection control.
    • Failure to monitor resident health as ordered (diabetes management) and ensure glucose monitoring and insulin dosing are documented
    • Inadequate documentation of insulin administration (sliding scale) for NovoLog
    • Inadequate laundry area to sort, process and store clean and soiled laundry
    09 Jul 2024Complaint
    Investigated a complaint about resident care and health monitoring. Found deficiencies in medication administration, including insulin management and caregiver instructions.
    • N 432.38(1)(h)Medication administration
    20 Dec 2023Complaint
    Investigated the complaint and found no deficiencies.
    13 Sept 2023Verification
    Investigated a complaint and found no current deficiencies. Four prior deficiencies were substantively corrected.
    09 Aug 2023Complaint
    Investigated a complaint and found no deficiencies; the complaint was unsubstantiated.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Sunset Ridge Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Sunset Ridge Memory Care directly. There is no cost for this service. We are compensated by the community you select.

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