Overall sentiment: Reviews of Frontida of Kimberly are mixed but lean positive, with many reviewers praising the facility's environment, activities, and compassionate staff while a notable minority report serious concerns about cleanliness, staffing consistency, and safety. Multiple reviewers describe the facility as bright, cheery, and well laid out with large rooms and lots of natural light; others report average room sizes, indicating some variability across the campus or between the two separate facilities mentioned. The dominant positive themes are strong programming, engaged staff members, and a warm, community-oriented atmosphere. However, several reviewers raise significant red flags that cannot be ignored — chiefly staffing turnover, cleanliness problems, and at least one report of stolen valuables — which create an uneven overall picture.
Care quality and memory care: Many reviewers specifically praise the quality of care, especially in memory care. Comments include that memory care is "well planned," residents in that unit are being "well cared for," and staff have "turned around for the better." There are multiple mentions of an on-site doctor and staff who provide medical updates, which suggests reasonable medical oversight. At the same time, some families reported inconsistent caregiving behaviors: staff not following dressing requests, not cutting food when needed, and occasional unresponsiveness. These inconsistent reports indicate that while clinical and memory-care programming may be strong on many shifts, execution can vary and some families experienced lapses in basic, personalized care.
Staff and management: Reviews commonly describe staff as kind, compassionate, upbeat, and welcoming, with specific praise for individuals (one reviewer named Terry and team). The small facility size is cited as an advantage for getting to know residents and staff personally. Many reviewers say management and the administrator are accessible, helpful, and responsive, and some tours included good follow-up. Conversely, there are repeated mentions of high staff turnover, staffing shortages, and times when staff were unresponsive or "not so good." Management is praised in some reviews and criticized in others, suggesting variability over time or between specific leadership/shift experiences. Overall, the pattern is one of generally engaged staff and supportive leadership but with intermittent staffing instability that affects consistency.
Facilities and cleanliness: Positive comments about the physical plant are strong: reviewers often note the facility is new or recently updated, very clean, cheery, easy to get around, and laid out well with amenities such as a sunroom, patio gardens, and an on-site salon. Several reviews describe the environment as safe, comfortable, and pleasant to visit. In contrast, some reviews allege serious cleanliness problems — filthy bathrooms, soiled bandages and adult diapers left out, and rooms that smelled — which are serious concerns for any senior-care setting. These negative cleanliness reports appear to be outliers compared to the many positive cleanliness comments but are significant because they touch on hygiene and infection control.
Dining and activities: Dining gets mixed but generally positive comments: many reviewers say meals are freshly made on-site and "looked wonderful," while a few mention unclear menus or that meal practices (such as cutting food) were not followed consistently. Activities are a consistently strong point: reviewers report a wide variety including arts and crafts, physical exercise disguised as games, cooking (residents cook as part of activities), singing, outdoor activities, and external entertainment. The programming is described as mentally and physically stimulating and well scheduled, which contributes to the sense of an engaged, active community.
Safety, security and notable concerns: The most serious negative patterns to highlight are intermittent staffing shortages/unresponsiveness, reported cleanliness lapses, unanswered alarms, and at least one allegation of stolen valuables. These issues — especially theft and alarms not being answered promptly — directly affect resident safety and trust and therefore weigh heavily in an overall assessment. While many reviewers explicitly "highly recommend" the facility and describe it as safe and caring, the presence of these concerns means prospective families should ask specific, targeted questions during tours about staff turnover rates, alarm protocols and response times, laundry and sanitation practices, inventory/secure storage of valuables, and how the facility investigates and responds to incidents.
Conclusion and recommendation: Frontida of Kimberly shows many strengths: a bright, modern environment; robust activity programming; onsite medical and salon services; and many caring staff and leaders who create a positive community feel. These strengths make it a strong option for families seeking an engaging, small-community environment and for residents who would benefit from active memory-care programming. However, mixed reports about staffing consistency, cleanliness lapses, and at least one theft allegation introduce risk. Prospective residents and families should conduct an in-person tour, request to see both facilities if relevant, speak directly with the administrator about staffing stability and incident response, ask for recent inspection/quality reports, and, if possible, talk with current families about their long-term experiences to confirm whether the acknowledged strengths are consistent and whether reported problems have been addressed.
