Overall sentiment in the reviews is positive about the physical plant, amenities, and many frontline staff, but there are consistent concerns about management, staffing levels, and some aspects of care. Reviewers repeatedly praise the facility’s setting and upkeep — comments mention spectacular views, well-maintained buildings, cleanliness, and a large campus. Residents and families appreciate tangible comforts such as private rooms (in some cases Medicare single rooms), individual TVs, the ability to personalize rooms with items from home, and on-site services like a beauty parlor. Dining and social programming are strengths: reviewers note good food and a wide variety of activities, and the facility provides daily therapy, counselor visits, and transportation to medical appointments, which are important practical supports for residents.
Care quality and staff performance present a mixed picture. Several reviews explicitly state that the staff are good, and that care daily includes therapy and counseling visits — reviewers even describe the campus as the best in the area and highly recommend it. At the same time, there are substantive concerns about insufficient staffing and inconsistent hands-on care. Multiple summaries mention short-staffing and describe scenarios where a patient spends most of the day in bed with limited interaction. Specific functional care problems are mentioned, including mobility support and showering issues. These observations suggest that while staff are competent and well-regarded by some, they may be stretched too thin to provide consistent, attentive personal care to every resident.
Management and administrative issues are another recurring theme. Several reviewers contrast the quality of frontline staff with criticism of administration or management, describing administration as poor. This criticism is tied to operational consequences: short staffing, perceived lapses in day-to-day care, and uncertainties about rooming arrangements. A concrete example raised is that a Medicare single room is currently satisfactory, but a planned roommate move in about 90 days will reduce room size — a change that concerns reviewers and families. That detail points to an administrative decision that could negatively affect current residents’ comfort and privacy.
There are also positive signs of improvement and local reputation to weigh against the negatives. Some reviewers explicitly state the facility has improved over the past year and call it the best option in the area, which suggests momentum and responsiveness to past problems. Taken together, the reviews portray Hillview Health Care Campus as a well-appointed, activity-rich, and generally well-run facility on a day-to-day basis, with strengths in amenities, therapy services, transportation, and many direct-care staff. However, prospective residents and families should be attentive to management stability, staffing ratios, and care consistency — especially regarding personal care tasks like mobility assistance and bathing — and should clarify rooming plans if a private Medicare single room is an important factor.
