Overall sentiment about Geneva Lake Manor is mixed but leans positive for rehabilitation and many aspects of long-term care, tempered by several significant and recurring concerns. A substantial number of reviewers report excellent clinical and hands-on care: many nurses and CNAs are described as professional, compassionate, and attentive. Multiple reviewers specifically praise members of the therapy and rehab teams (Cathy, Ed, Nancy and others), wound care nurse Alisa, social workers (Stephanie, Stacy), and dining staff (Ana). These positive reports emphasize strong rehab outcomes, supportive discharge planning and benefits assistance, prompt move-in and setup for 24/7 care, a clean facility with a fresh smell, and a general atmosphere that helps residents feel like family. The facility’s outdoor spaces, courtyard, indoor common areas, and a variety of activities (Bingo, music, petting zoos, craft fairs, entertainers) are repeatedly mentioned as meaningful quality-of-life contributors.
However, the reviews also surface a number of serious and recurring problems that potential residents and families should weigh carefully. Infection control is a prominent concern—several reviewers blamed the facility for a C. difficile infection that led to hospitalization, cited prolonged gastrointestinal issues post-discharge, and described a defensive or inadequate facility response and follow-up. Basic care lapses are reported in multiple summaries, including missed showers and hygiene assistance, which in some cases contributed to hospital readmission or perceptions of neglect. There are repeated complaints about slow or unreliable responses to call buttons and phone requests, long wait times for assistance, and occasional instances where staff hung up on family or failed to respond for extended periods.
Management and communication appear inconsistent across reports. Some families applaud the administration, directors, and specific staff for warm professionalism, frequent updates, and helpful management; others report poor communication, delays obtaining personal documents, lack of help navigating insurance or benefits, and defensive handling of complaints. These mixed impressions suggest variability in leadership responsiveness or in how particular cases are managed. Related to operations, reviewers also noted issues with medication handling and shortages, menu errors or meals not delivered, and diabetic meals that were unsuitable for special diets. While many residents and families found the food acceptable and appreciated menu choices, others described meals as mediocre and overly salty.
Staff behavior and professionalism also show a split pattern. Numerous individual staff members are singled out as exceptional and compassionate, contributing to rehabilitation success stories and long-term satisfaction. Conversely, several reviews describe unprofessional conduct—laughing during sensitive moments, a cold demeanor, and at least one allegation of racist and rude behavior by a CNA. There is also one report of a privacy-related incident involving sensitive paperwork being read aloud, which raises concerns about confidentiality practices.
Taking all reviews together, common patterns emerge: strong rehab and wound-care capabilities, meaningful activities and pleasant communal spaces, and many caring staff members who make residents feel at home. Offsetting these strengths are safety- and management-related concerns—most notably infection control, inconsistent delivery of basic care and therapy hours, call-response reliability, and uneven communication. For prospective residents or family members considering Geneva Lake Manor, the facility often provides excellent rehab outcomes and a supportive environment under many circumstances, but it would be prudent to: ask specific questions about infection-control protocols and recent infection history, verify therapy schedules and promised therapy hours in writing, inquire about call-button response times and staffing levels during the expected care period, discuss dietary accommodations for special needs (e.g., diabetes), and request examples of how management handles complaints and follow-up. Visiting in person, speaking with named staff referenced in positive reviews, and checking recent quality or inspection reports will help confirm whether the facility’s strengths outweigh the reported concerns in a particular case.
