United Pioneer Home

    623 S 2nd St, Luck, WI, 54853
    4.6 · 5 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Empathetic care, director caused concern

    I had an overall excellent experience: empathetic, patient caregivers and friendly staff provided around-the-clock care, home-cooked meals, laundry service, a van for outings, singing and other activities (limited by COVID), and a very clean, small-town setting - they turned a nightmare into a pleasant experience and I would highly recommend the place for elderly care. My only major concern was the director, who was snappy and judgmental and made decisions with partial information; that behavior made me wary and is why I personally would avoid returning.

    Pricing

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    Amenities

    4.60 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.8
    • Meals

      5.0
    • Amenities

      3.0
    • Value

      4.6

    Location

    Map showing location of United Pioneer Home

    About United Pioneer Home

    United Pioneer Home is a non-profit, church-related nursing home and senior living facility that's been caring for older adults in northwest Wisconsin since 1953, sitting in Polk County as the only stand-alone, not-for-profit skilled nursing home around, and the place has a long history of area churches coming together to create a home where comfort and care sit side by side and folks can recover or spend their later years with help and respect. The staff - including an Administrator, Director of Nursing, and Business Office Manager - along with many volunteers, work together to put resident care first, offering personalized care plans that fit each person depending on their needs, whether someone needs help after a hospital stay, has memory care concerns, or is seeking long-term or independent living.

    The building feels more like a home than an institution, with bright and cheerful private or semi-private rooms, each with its own bathroom and shower, plenty of room options including studios, and neighborhood-style wings that share cozy living rooms, fireplaces, country kitchens, and dining rooms where meals are served by the main kitchen, and breakfast is made to order. There are spas and wellness rooms in each neighborhood for a bit of relaxation, movie nights and a game room for recreation, and communal spaces for residents to gather, play, or join in community-sponsored activities. The facility supports both independent and assisted living, offering extra support like help with bathing, dressing, medication management, transfers, laundry, housekeeping, and meal planning; staff know how to assist those who have trouble walking or need non-ambulatory care, with walkers, wheelchairs, and beds to match different mobility needs.

    Nursing home services include skilled nursing, 24-hour supervision, and help with daily activities, and the place accepts Medicaid and Medicare, making it easier for some to afford care. For those who've just come from the hospital, United Pioneer Home has transitional care services and collaborates with Greenfield Rehabilitation for onsite physical, occupational, and speech therapies, aiming to help residents recover and move back home if possible. Residents and their families can take part in councils to speak up and help improve quality of life, which shows a focus on including everyone's voice. With a person-centered care philosophy, residents are encouraged to make choices that fit their lives, keeping dignity and safety in mind.

    The facility's got a five-star average rating on limited online reviews and is licensed to have 17 out of 50 beds filled as of June 2025, meaning there's usually space for new residents. The mission here sticks to excellent care, comfort, and healing, and the environment aims to feel joyful and loving, with staff and volunteers treating folks like family. United Pioneer Home's website at www.unitedpioneerhome.org provides directions for visitors or those interested in learning more.

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