KindredHearts of Manitowoc

    5005 Vista Rd, Manitowoc, WI, 54220
    3.5 · 6 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Caring staff amid unsafe neglect

    I found many staff genuinely caring - some treat residents like family, the director is compassionate, and parts of the community felt home-like with staff who go above and beyond. However, persistent staffing and management failures (delayed baths, refusal of walking assistance, residents left soiled, unclean bathrooms, toilets out of service, inattentive staff, high turnover, poor communication from a new manager, and low-quality/oversalty or burnt/raw meals) created unsafe, neglectful conditions that urgently need fixing.

    Pricing

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    Amenities

    3.50 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.4
    • Meals

      3.7
    • Amenities

      3.5
    • Value

      3.5

    Location

    Map showing location of KindredHearts of Manitowoc

    About KindredHearts of Manitowoc

    KindredHearts of Manitowoc is a medium-sized community where about 20 residents live, and the staff work hard to make everyone comfortable and safe. The place offers many types of care, including assisted living, skilled nursing, independent living, non-ambulatory and memory care, and even home care for those who need some extra help at home. There's support for seniors living with Alzheimer's and other types of dementia, and the staff have special training, with a part-time nurse and caregivers on site around the clock to help with things like bathing, dressing, and taking medicine. The community has a mix of studio apartments designed with seniors in mind, from emergency pull cords in each room to wheelchair-friendly bathrooms and enough closet space for clothes and familiar things, with wall-to-wall carpets and cable or phone hookups. Furnished rooms allow residents to feel at home, whether they're staying a short time for respite care or calling the place home for years to come.

    Residents enjoy three meals a day in a full-service dining room where chefs and kitchen staff focus on good nutrition, and people who live here often say the food is a highlight. Organized activities, outings, and indoor common areas make it easy to spend time with friends or relax in a community living room. There's a garden and a patio with raised beds, where folks can work with plants or just soak up the sunshine in summer. Amenities include a hair salon, fitness and wellness programs, housekeeping, laundry, and linen services, so seniors don't have to worry about chores. If someone needs a little more help, there's on-site optometry, audiology, and dental care through the Health Drive program, and the nurse is available 24 hours if anything comes up for consultation. For companionship and non-medical needs, trained aides provide home care services right in the facility.

    Pets are welcome, so dogs and cats can live here too, which always seems to brighten the place up and make things feel a little more like home. The community neighborhood is easy to explore for anyone interested in getting to know Manitowoc, and communal living rooms help bring everyone together. The staff stand out for their warmth, patience, and friendly nature, and they treat each resident with kindness and a sense of respect-making this a place where people feel cared for and supported, whether living independently or needing more involved care. The facility offers personalized support based on individual needs, which means everyone can feel safe, known, and valued.

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