North Shore Healthcare at Marshfield

    814 W 14th St, Marshfield, WI, 54449
    3.4 · 42 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful unsanitary unsafe care environment

    I had a deeply disappointing experience. The place felt dark, outdated and often smelled of urine; residents went long stretches without showers and meals were limited to soup/sandwiches. Call lights were frequently ignored, nurse responses were slow (I witnessed a fall that required an ambulance), I experienced a medication error, and I saw what appeared to be a pack of cigarettes and a lighter on the nurses' station - all safety and hygiene concerns. Communication and billing were poor, staff were at times distracted/unresponsive or rude, and I saw signs of neglect and bed-sores from prior care. A few staff (notably Chloe and Sam) and some nurses were excellent and my mom liked her room, but overall I would not recommend - families need to check on residents and ask questions.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.38 · 42 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.8
    • Staff

      2.4
    • Meals

      1.0
    • Amenities

      2.3
    • Value

      3.4

    Location

    Map showing location of North Shore Healthcare at Marshfield

    About North Shore Healthcare at Marshfield

    North Shore Healthcare at Marshfield sits as a healthcare facility offering skilled nursing, memory care, assisted living, and rehabilitation services, with 120 certified beds and about 61 residents on an average day, and they're Medicare and Medicaid certified, so there's a way for many folks to get the care they need if they qualify for those programs, and with unique program names for their services, they try to meet each resident's needs in an individual way, and they focus on comfort with things like a spacious gym, comfortable dining and activity areas, and a selection of rooms, while you'll find a dedicated team-including some people who've stayed on staff for decades-working as registered nurses, licensed practical nurses, and certified nursing assistants, since they have a lower nurse turnover rate of 29% compared to the state, but staffing levels are a little below the state average at 3.54 nurse hours per resident per day. They offer in-house lab and x-ray services, memory and brain injury support, a full pharmacy, daily weights, swallow studies, physical and occupational therapy, speech therapy, and help with medications like IV antibiotics and fluids, plus things like infection control isolation, which they've needed to focus on, since there's a noted history of twelve deficiencies, some of them about accident hazards, infection spread, catheter care, and treatment plans, including five new deficiencies in a March 2025 inspection, but their facility is still rated five stars by CMS and has been called deficiency free in some reporting, and folks who speak many languages-including English, Spanish, French, Portuguese, German, Italian, Arabic, Hindi, Chinese, and Japanese-might feel a bit more comfortable communicating there due to their language options. There's also a strong focus on maintaining dignity and quality of life, with care tailored to support each person's own needs, and they do set up community service as a core value for everyone who lives or works there, and you'll see a full enrichment and activity schedule as well, including visits from families, outings, and events-all part of trying to create a caring environment, though like most facilities, they're always working to improve when state inspectors find issues, and you can spot their updates and activities on Facebook if you want a window into daily life. North Shore Healthcare, through Nshr Operations LLC, has managed the facility since December 2019, aiming to keep standards steady, and they keep open doors for new healthcare staff to join their team, so care is always in the hands of trained and steady professionals.

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