Pricing ranges from
    $5,126 – 6,151/month

    Safe Haven Senior Care

    414 E 19th St, Marshfield, WI, 54449
    4.4 · 8 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Welcoming facility, but blocked contact

    I was warmly welcomed - bright, tastefully furnished spaces, comfortable rooms, well-maintained grounds, accessible layout, spacious activity areas with engaging programs, fitness/yoga classes, cultural outings and healthy, delicious meals and snacks. The staff have mostly been gracious, caring and patient, updating families, adapting to needs and helping with memory-loss care, which gave me real peace of mind. One serious issue: some staff prevented contact with my husband and left repeated calls unanswered - I'm considering moving him and pursuing legal action unless that is resolved.

    Pricing

    $5,126+/moSemi-privateAssisted Living
    $6,151+/mo1 BedroomAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.38 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      4.2
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      4.4

    Pros

    • Gracious and kind staff
    • Welcoming atmosphere on visits
    • Accessible for all ambulation levels
    • Well-maintained outdoor areas
    • Bright interior
    • Tasteful furnishings
    • Comfortable rooms
    • Spacious activity rooms
    • Engaging activities and programs
    • Delicious food
    • Healthy menus
    • All-day snacks available
    • On-site fitness facilities
    • Aerobics and yoga classes
    • Cultural outings and events
    • Staff provides updates to families
    • Staff adapts to residents' needs
    • Empathy and patience from staff
    • Assistance for residents coping with memory loss
    • Staff willing to assist
    • Peace of mind reported by families

    Cons

    • Reported unprofessional staff behavior
    • An incident of preventing contact with a resident's husband
    • Repeated unanswered phone calls/communication lapses
    • At least one family considering relocating their loved one
    • Potential legal action mentioned in response to unresolved issues

    Summary review

    Overall sentiment across the provided reviews is predominantly positive, with multiple reviewers emphasizing high-quality personal care, a warm and welcoming atmosphere, and a well-maintained physical environment. Staff are repeatedly described with words such as gracious, kind, wonderful, caring, empathetic, and patient. Several summaries highlight that staff adapt to residents' needs, provide helpful updates to families, assist residents who are coping with memory loss, and generally make residents feel at home. These comments point to strong day-to-day caregiving and relational strengths that contribute to family members' reported peace of mind.

    The facility's physical environment and programming receive consistent praise. Reviewers note accessibility for residents with varying levels of mobility, a bright interior, tasteful furnishings, comfortable private spaces, and well-kept outdoor areas. Communal spaces such as spacious activity rooms are called out positively, and the activity program appears robust: reviewers mention engaging activities, aerobics and yoga classes, fitness facilities, cultural outings, and events. Dining is another clear strength — food is described as delicious, menus as healthy, and all-day snacks are available, indicating attention to both nutrition and resident satisfaction.

    Care quality is pictured as attentive and flexible. Multiple reviewers say staff are willing to assist and responsive to changing resident needs, including support for residents with memory issues. The combination of empathetic staff behavior, regular family communication (noted in some reviews), and programming suited to physical and cognitive needs suggests comprehensive person-centered care in many instances.

    However, there is a notable and serious concern raised in one or more reviews regarding staff professionalism and communication. Specific allegations include an instance where staff prevented a husband from contacting his spouse, repeated unanswered phone calls, and unresolved issues severe enough that the family is contemplating moving the resident and considering legal action. These complaints contrast sharply with the otherwise positive reports about staff and family updates. While most feedback speaks to supportive, communicative staff, this pattern indicates at least occasional lapses in professionalism and responsiveness that families should be aware of.

    In synthesis, the reviews form a generally favorable portrait of Safe Haven Senior Care: strong caregiving, welcoming ambiance, well-maintained facilities, varied activities, and satisfying dining. The dominant themes are compassionate staff and an engaging, accessible environment. The most significant negative pattern to emerge is a communication and professionalism breakdown reported by a family that led to serious dissatisfaction. Prospective residents and families should weigh the many positive indicators of care and environment against the existence of a serious grievance; it would be reasonable for them to inquire directly about communication protocols, incident escalation and resolution procedures, and any follow-up the facility took regarding the reported incident to ensure consistency in staff professionalism and family communication.

    Location

    Map showing location of Safe Haven Senior Care

    About Safe Haven Senior Care

    Safe Haven Senior Care, sitting in a quiet neighborhood at 414 East 19th Street in Marshfield, Wisconsin, offers a range of services for seniors, from independent living and assisted living to memory care and skilled nursing, and while it's a small place with only eight licensed beds, that makes it a tight-knit community where folks know each other by name and where staff can give each person a good bit of attention and care. The place uses some distinct names for things like "PurpleDoorFinders" and "My Account" for programs and resident services, and there are options for both private and shared studio-style rooms, all furnished and ready, plus some have nice views of the garden or walking paths out back, so folks can get a little nature every day if they like. Residents get help with things like bathing, dressing, eating, medication, and transfers, and people with dementia or mild memory loss get extra support, with specialized waivers for dementia and hospice care, and even coordinated wellness care where the staff keep doctors in the loop about any health changes.

    They have 24-hour supervision and loving staff that speak English, with nurses on call and around-the-clock care, and because it's a Community Based Residential Facility, it works under a state license for Class C CNA, focusing on long-term, non-acute care that's usually more affordable than nursing homes, but unless the facility's certified by the Centers for Medicare & Medicaid Services, they won't take Medicare. The community keeps a nice pace of life with things like movie nights, Bible study, indoor and outdoor daily events, and home cooked meals plus snacks, and if folks need a special diet for allergies or diabetes, the staff handles that, too. Housekeeping, laundry-even dry cleaning-get done each week, and the place covers medication management and daily supervision by trained staff, so families know their relatives are being looked after.

    There's transportation for appointments or to see local attractions, parking for visitors, and the paths outside are built for people who use wheelchairs or need some help moving around. An Emergency Alert System is in place, so if something goes wrong, someone's always ready. Services include everything from restorative exercises to supportive counseling, and weekly Bible study for those who want it. Safe Haven Senior Care has a welcoming feel, with organized group activities and personal care, all aiming to help people feel comfortable and as independent as possible. This community has been family owned since 1986, and it puts a large focus on communication with families, especially about any new medical needs, keeping a steady, peaceful environment for everyone. The facility scores 4.5 on Seniorly's rating system, which reflects its steady reputation. It's part of the Wisconsin Assisted Living Association and has a few sister locations around Marshfield, each with its own memory support or assisted living focus. For anyone wanting a quiet, supportive place for a loved one, Safe Haven Senior Care gives a mix of independence and dependable care, and the smaller size might suit those who like a bit more calm and familiarity in their daily living.

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