Overall sentiment across the reviews is mixed: many residents and visitors praise Clement Manor’s welcoming, hotel-like environment, active programming, and certain standout staff, while other reviewers raise significant concerns about staffing levels, care consistency, and meal service reliability. Multiple reviews describe a warm, clean facility with many communal spaces, a range of activities, and strong faith-based offerings — particularly for Catholic residents — but an undercurrent of dissatisfaction centers on assisted-living and long-term care operations where staffing and service lapses appear most acute.
Care quality and staffing are the most frequently cited and serious themes. Positive comments single out caring, compassionate aides, engaged staff, and at least one “awesome” nurse who mentors peers. However, these are offset by repeated reports of high staff turnover, chronic understaffing, and concrete examples of alarming ratios (one review cited 4 CNAs for 98 patients and only one nurse on duty in the evening). Several families reported inadequate care, missing or inconsistent care tasks, and concerns about staff competency. This split suggests variability by unit or shift: some staff and shifts deliver excellent care and personal attention, while others fall short, creating an unpredictable experience for residents and families.
Dining and nutrition emerge as another prominent area of mixed feedback. Some reviewers compliment the food and dining experiences, while others report poor meal service in assisted living: meals delivered to rooms with items left off, inconsistent meal content, and occasionally missing items. One reviewer noted a lack of governmental nutrition standards for assisted living as a contextual factor in those problems. The pattern is inconsistent meal quality and unreliable delivery for residents who depend on in-room service, even though dining rooms and meal options may be satisfactory for independent living residents.
Facilities and accommodations generally receive positive marks for atmosphere and cleanliness: reviewers frequently describe the place as clean, warm, and hotel-like, with many spaces for residents to use (lounges, patios, activity rooms, dining areas). Faith-based programming, especially daily Catholic Mass and clergy visits, is highlighted as a strong advantage for Catholic residents. That said, some reviewers note areas needing upkeep or updating (central areas, hallways, and common-area cleanliness), describe certain lounges as dark and small, and point out apartment drawbacks such as the absence of a dishwasher or in-unit washer/dryer. Several reviewers said rooms are older but maintained or updated; this indicates a mix of newer and older units across the community.
Activities and social programming are another strength mentioned repeatedly. There are organized offerings like exercise groups, Tai Chi, crafts, memory games, needlecraft, putting green, music therapy, pet visits, Rosary groups, and regular social get-togethers. The activities director and staff are credited with providing a variety of options. However, multiple reviewers noted that some activities were curtailed after COVID and that they would like more variety and frequency, which suggests that post-pandemic program restoration may be incomplete in certain areas.
Management and communication show variability in responsiveness. Several reviewers appreciate staff who answer questions promptly and a knowledgeable admissions or activities team. Conversely, a number of family members described administration’s response to problems as unsatisfactory, particularly around staffing and care complaints. This inconsistency contributes to an overall feel that experiences depend heavily on which staff members and administrators a resident interacts with.
Notable patterns and implications: positive experiences cluster around independent living and visible, engaged employees; negative reports cluster around assisted living/long-term care where staffing shortages and service breakdowns (especially meal delivery and basic care tasks) are repeatedly reported. Religion and worship are a clear draw for Catholic residents, but one reviewer noted the community may not be a fit for every family’s faith preferences. Cost/value perceptions vary — some feel it’s a good value given the continuum of care and amenities, while others called it “not a bargain” when weighed against service shortfalls.
For prospective residents and families, the reviews suggest key due diligence items: ask for current staffing ratios by floor and by shift (including night coverage), request recent staffing turnover metrics, observe mealtime service and ask how in-room meal delivery is managed, tour both independent and assisted living units to compare condition and amenities, meet day and evening staff if possible, and inquire how activities were restored post-COVID. The mixed feedback indicates Clement Manor can offer a warm, active, and faith-oriented community with excellent individual staff members, but there are real concerns about consistency of care and staffing that should be verified before a move.
