Crossroads Care Center of Milwaukee

Crossroads Care Center of Milwaukee sits at 3216 W. Highland Blvd. in a quiet residential area, right along a city bus route, and offers both short-term rehab and long-term skilled nursing care in a building with 95 certified beds, some private and some semi-private, and residents can use three dayrooms or lounges, a beauty salon for grooming, and a nice landscaped backyard and patio for relaxing outdoors, all while staff try to meet both physical and emotional needs. It's run by Joseph Brandman and Aaron Topper since September 2014, with Gittel Brandman and Aaron Topper sharing ownership, and it's part of a group with other facilities across Wisconsin and Illinois. It provides care for the very frail and those needing intermediate care, giving services like occupational, physical, and speech therapy, as well as wound care, IV therapy, and even HemoDialysis, and if someone requires tube feedings or hospice care, those services are available too. Registered nurses and therapists follow personalized care plans based on each resident's needs, orders, and goals, and residents get their own cable TV, wireless internet, and dedicated phone lines. The dining offers what many call fine meals, and activities range from music concerts and river cruises to festivals, zoo trips, casino visits, arts and crafts, and even ice cream socials or bowling, plus regular exercise programs and social events like corn roasts. Now, the facility has reported 37 deficiencies in recent inspection reports, showing issues like not always giving enough food or fluids, having infection-related problems, and not always providing proper urinary or bowel care for those who need it, with several complaints connected to quality of life and care. It carries a nurse staff turnover rate of 53.7%-a bit higher than the average in the state-and nurses at Crossroads Care Center give about 2.88 hours of care per resident per day, which is lower than Wisconsin's average of 4.1 hours. The staff focus on following CDC and government safety guidelines and will set up personalized tours for families thinking about moving in. Payment options cover Medicare, managed care, private pay, various Medicaid and Family Care plans, hospice, and some insurance plans like Anthem and Molina, making it possible for a range of clients to get service if beds are open.