Overall sentiment across the reviews is strongly mixed and highly polarized: several reviewers praise the community for its homey, small-size atmosphere, caring nursing staff, and active programming, while others report serious and immediate health, hygiene, and management problems. This split suggests inconsistent performance across units, shifts, or ownership periods, with some residents and visitors experiencing a well-run, welcoming home and others encountering neglectful, unsanitary, or poorly managed conditions.
Care quality and staff interactions are recurring themes with both positive and negative examples. Positive comments highlight kind, approachable caregivers, supportive nursing staff, coordinators who escort residents to appointments and follow up on needs, and staff who create a safe and happy environment for some residents. Several reviewers specifically praised tour coordinators and nursing support, and a number of residents were described as content. Contrastingly, multiple accounts describe unprofessional or hostile staff behavior, staff who argued with families, refusals to supply requested documentation (for example, a TB test copy), and indications that some employees believe they are "above the rules." These conflicting reports point to uneven staff training, inconsistent management oversight, or variable staffing levels that alter resident experience depending on timing and personnel on duty.
Facility condition and cleanliness are among the most polarized and critical issues. Numerous reviewers report a clean, beautiful home with spotless rooms, well-kept common areas, and a pleasant dining room. However, an alarming number of other reviews detail severe sanitation and maintenance failures: urine smells, dried feces on carpets, roaches and bed bugs, lack of basic supplies (toilet paper missing for days), visible mold and flooring in disrepair, and generally run-down, neglected rooms. Remodeling was noted in some visits, which may account for inconsistent appearance, but the presence of pest infestations and bodily waste are acute red flags cited by multiple reviewers and indicate potential risks to resident health and dignity where those reports are accurate.
Dining and activities also show divided experiences. Several reviewers praise hot, home-cooked meals served three times a day, active calendars with outings, live entertainment, and special activities (orchid/flower projects, trips). Others contend that food quality is poor or "trash," and that dietary accommodations are unclear. Memory care and dining spaces were described as nice and spacious by some, but substitute or unfamiliar staff coverage in these areas was also reported. Overall, when the community is operating as some reviewers experienced, it offers robust programming and adequate meal service; when problems appear, they often include lapses in food quality and failure to meet dietary needs or personal care expectations.
Management, ownership, and communication present additional concerns. Reviews mention frequent ownership or name changes and at least one new administrator with a nursing degree, suggesting leadership turnover and attempts at restructuring. Several reviewers reported poor communication from administration and staff, restricted access during COVID that created family frustrations, and unresolved complaints. Positive notes about affordability and being less expensive than other facilities are balanced by accounts of residents planning to move due to dissatisfaction. The mixture of glowing and damning feedback suggests that standards and oversight may vary over time or between shifts, and that families should assess current management stability when evaluating the community.
Patterns to note for decision-making: the reviews point to significant inconsistency—some residents appear to thrive in a small, home-like setting with caring staff and active programming, while others report serious neglect, sanitation issues, pests, supply shortages, and unprofessional staff conduct. If you are considering this community, prioritize an in-person visit at multiple times (including meals and staff shift changes), request recent inspection and pest-control records, ask for references from current families, verify staff credentials and turnover history, confirm cleaning and laundry protocols, and get written policies on documentation access, dietary accommodations, and incident reporting. Given the severity of some complaints (pest infestations, bodily waste, refusal of documents), also consider contacting the local long-term care ombudsman and the state licensing agency to review complaint history and any corrective actions before making a placement decision.
