Pricing ranges from
    $5,023 – 6,027/month

    ANEW Home Health Care Services

    7425 Harwood Ave, Milwaukee, WI, 53213
    2.5 · 16 reviews
    • Assisted living
    AnonymousStaff member
    1.0

    Caring staff toxic leadership avoid

    I found the frontline staff to be caring, attentive, and responsive, but the management is toxic, disorganized, and neglectful of COVID safety. I witnessed/learned of employees being punished or fired after reporting positive tests and felt the leadership scapegoated staff instead of protecting residents. Because of the safety lapses and poor leadership, I strongly warn families and jobseekers to avoid this place.

    Pricing

    $5,023+/moSemi-privateAssisted Living
    $6,027+/mo1 BedroomAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    2.50 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      2.8
    • Meals

      2.5
    • Amenities

      2.5
    • Value

      2.5

    Pros

    • Respectful, attentive frontline staff
    • Timely responses to inquiries
    • Proactive problem-solving by caregivers
    • Staff advocacy for residents/clients
    • High-quality patient-centered care reported
    • Multiple reviewers highly recommend the company
    • Caring and compassionate employees
    • Professional workplace opportunities
    • Friendly staff interactions
    • Convenient/good location

    Cons

    • Allegations of staff mistreatment and scapegoating by management
    • Reports that employees were fired for reporting COVID-19
    • Claims of unsafe or negligent handling of COVID exposure
    • Repeated complaints about poor, disorganized, or toxic leadership
    • Accusations directed at the owner in several reviews
    • Warnings from reviewers to avoid the company
    • Concerns about inadequate employee safety procedures during the pandemic
    • Reports of undertraining or inconsistent staff competence
    • Polarized reviews yielding an unclear overall reliability

    Summary review

    The review set presents a strongly polarized portrait of ANEW Home Health Care Services. A substantial portion of reviewers praise the frontline caregiving staff: they describe respectful, attentive, and compassionate caregivers who respond promptly, advocate for clients, and demonstrate proactive problem-solving. Multiple comments explicitly recommend the company and highlight positive attributes such as professionalism, learning and work opportunities, friendliness of staff, and a convenient location. These positive reviews portray high-quality, patient-centered care delivered by caring individuals who are well-liked by clients and families.

    Contrasting sharply with those positive impressions are repeated, serious allegations focused on management and leadership. Several reviews accuse management of mistreating staff, scapegoating, and even terminating employees after they reported positive COVID-19 tests. Reviewers describe the workplace as toxic, disorganized, and unprofessional, and they explicitly warn prospective clients and employees to stay away. The complaints include concerns that managerial decisions have created safety risks for both staff and clients, particularly during the pandemic, and several reviews single out the owner by name when criticizing leadership and termination practices. These reports raise significant red flags about employee treatment, organizational culture, and infection-control policies.

    A central pattern in these summaries is the bifurcation between frontline staff performance and upper-management behavior. Frontline caregivers are consistently described in positive terms — attentive, timely, and pro-resident — while criticisms almost exclusively target leadership, safety procedures, and human-resources actions. This split suggests that the caregiving team may be committed and competent, but organizational or managerial issues could undermine staff morale, retention, and possibly client safety. Multiple reviewers explicitly state that the quality of care they experienced was good, yet those same reviewers or others express deep concerns that leadership practices could threaten continued quality or safety.

    COVID-related concerns are a prominent and recurring theme. Several reviewers allege that employees were terminated after reporting COVID-19, and that exposure handling and employee safety procedures were inadequate. These allegations, if accurate, indicate potential problems in infection prevention policies, communication, and protections for both staff and clients. Even aside from pandemic-specific issues, reviewers reported general disorganization, undertraining for some roles, and inconsistent management practices — all issues that can affect continuity and reliability of care.

    Given these mixed and sometimes contradictory impressions, the most defensible conclusion is that experiences with ANEW Home Health Care Services vary widely depending on whether the perspective is of frontline care or of organizational management. Prospective clients or employees who prioritize personable, responsive caregivers may find the company's caregivers meet those expectations. However, anyone concerned about workplace culture, staff protections (especially related to infectious disease), and management transparency should approach with caution. The reviews point to a need for further verification: ask for references from current clients and employees, request written COVID and employee-safety policies, inquire about staff training and retention, and check for any official complaints or legal actions that corroborate the management-related allegations.

    In summary, these reviews indicate competent and caring frontline staff but persistent, serious concerns about leadership, COVID handling, and employee relations. The contrast between strong praise for caregiving and strong criticism of management is the dominant theme. Decision-makers should weigh positive firsthand reports of care against the repeated management and safety complaints and perform additional due diligence before engaging with the agency as a client or employer.

    Location

    Map showing location of ANEW Home Health Care Services

    About ANEW Home Health Care Services

    ANEW Home Health Care Services sits in Wauwatosa, Wisconsin, and has helped seniors and people with disabilities since 1983, first joining Medicare in 1984, and people tend to recognize the name because it offers a lot of different things under one roof, so you'll see things like nursing care, physical therapy, occupational therapy, speech pathology, home health aide help, homemaking, personal care, and even medical social workers who come to the home, and there's a focus on letting people stay independent, like services through Supportive Homecare Options, Inc., where staff come in and help with cooking, cleaning, dressing, and moving around the house, and you'll see that caregivers handle meal prep, medication reminders, grocery shopping, and deep cleaning through something called ANEW Heavy Duty Cleaning, which offers vacuuming, sanitizing, and even help with packing and moving through Milwaukee Express Moving, mostly for the frail elderly in Milwaukee County. Staff, including nurses, personal care workers, and companions, go to where clients live, with all staff getting background and reference checks, plus interviews and health screenings, and sometimes the staff even live onsite. There's a ton of different backgrounds because ANEW runs the state's largest CNA training program-in several languages too, including Russian, Spanish, and Hmong-and that means you find a lot of well-trained caregivers, some of whom work in hospitals, nursing homes, home health, and even hospices, and the pass rate in the training is very high, at 99%. ANEW also has programs for money management, called QHO Financial Services, working as a representative payee, and helps with long-term care management under the Family Care program, helping over 700 members each month through an interdisciplinary Care Management Unit with staff like registered nurses and care managers, most with four-year degrees in health or RN licenses. At Highland Gardens Supportive Living, people who need frequent help during the day but who can be alone at night get support from aides in subsidized apartments, with daily help like bathing and home safety. ANEW offers all sorts of rehabilitation, wound and catheter care, IV therapy, and will work with families and clients to set up care plans for dementia, hospice, and everything else related to staying home safely-there are also community resources, education support, job placement help for paraprofessionals, and programs for adult daycare, adult care, companionship, and senior food delivery. ANEW helps people transition back to work and provides special programs for W-2 Agencies, Wisconsin Job Service, and Vocational Rehabilitation, and even has a fiscal agent service that deals with employment and payroll help. The company is family-run with a focus on helping people stay safe and comfortable at home, and hourly rates for in-home care usually range from $20 to $27, with availability that depends on each person's needs. People often talk about the activities available like art, crafts, group education, and wellness, and outside of health care, ANEW's involved in community events, resource fairs, and job opportunities, and the company's spent more than three decades building up a reputation in Milwaukee and nearby, trying to help the elderly and disabled keep their dignity and independence with compassionate care and a team approach.

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