The review set presents a strongly polarized portrait of ANEW Home Health Care Services. A substantial portion of reviewers praise the frontline caregiving staff: they describe respectful, attentive, and compassionate caregivers who respond promptly, advocate for clients, and demonstrate proactive problem-solving. Multiple comments explicitly recommend the company and highlight positive attributes such as professionalism, learning and work opportunities, friendliness of staff, and a convenient location. These positive reviews portray high-quality, patient-centered care delivered by caring individuals who are well-liked by clients and families.
Contrasting sharply with those positive impressions are repeated, serious allegations focused on management and leadership. Several reviews accuse management of mistreating staff, scapegoating, and even terminating employees after they reported positive COVID-19 tests. Reviewers describe the workplace as toxic, disorganized, and unprofessional, and they explicitly warn prospective clients and employees to stay away. The complaints include concerns that managerial decisions have created safety risks for both staff and clients, particularly during the pandemic, and several reviews single out the owner by name when criticizing leadership and termination practices. These reports raise significant red flags about employee treatment, organizational culture, and infection-control policies.
A central pattern in these summaries is the bifurcation between frontline staff performance and upper-management behavior. Frontline caregivers are consistently described in positive terms — attentive, timely, and pro-resident — while criticisms almost exclusively target leadership, safety procedures, and human-resources actions. This split suggests that the caregiving team may be committed and competent, but organizational or managerial issues could undermine staff morale, retention, and possibly client safety. Multiple reviewers explicitly state that the quality of care they experienced was good, yet those same reviewers or others express deep concerns that leadership practices could threaten continued quality or safety.
COVID-related concerns are a prominent and recurring theme. Several reviewers allege that employees were terminated after reporting COVID-19, and that exposure handling and employee safety procedures were inadequate. These allegations, if accurate, indicate potential problems in infection prevention policies, communication, and protections for both staff and clients. Even aside from pandemic-specific issues, reviewers reported general disorganization, undertraining for some roles, and inconsistent management practices — all issues that can affect continuity and reliability of care.
Given these mixed and sometimes contradictory impressions, the most defensible conclusion is that experiences with ANEW Home Health Care Services vary widely depending on whether the perspective is of frontline care or of organizational management. Prospective clients or employees who prioritize personable, responsive caregivers may find the company's caregivers meet those expectations. However, anyone concerned about workplace culture, staff protections (especially related to infectious disease), and management transparency should approach with caution. The reviews point to a need for further verification: ask for references from current clients and employees, request written COVID and employee-safety policies, inquire about staff training and retention, and check for any official complaints or legal actions that corroborate the management-related allegations.
In summary, these reviews indicate competent and caring frontline staff but persistent, serious concerns about leadership, COVID handling, and employee relations. The contrast between strong praise for caregiving and strong criticism of management is the dominant theme. Decision-makers should weigh positive firsthand reports of care against the repeated management and safety complaints and perform additional due diligence before engaging with the agency as a client or employer.