Overview and overall sentiment The reviews for Sunrise Health Services are highly polarized and reveal a facility with sizeable variation in performance across units, shifts, and individual caregivers. Many families and residents report excellent, attentive care — especially from specific therapists, nurses, CNAs, social workers, and business-office staff — while a sizeable portion of reviews recount serious lapses in basic standards of care, safety failures, theft, and unprofessional management behavior. The most consistent pattern across reviews is inconsistency: some patients experience prompt, skilled rehabilitation and compassionate care, while others describe neglect, long delays, medication errors, and alarming safety incidents.
Care quality, staffing, and clinical issues Positive comments emphasize compassionate, kind front-line staff, several skilled RNs, and a therapy department that delivers daily, motivated PT/OT sessions that lead to good rehab outcomes for many patients. Multiple reviews single out individual employees by name for exceptional service and advocacy. However, the negative reports raise serious concerns: chronic short-staffing, long call-light response times (from many minutes up to several hours), routine medication delays or errors, and missed or inconsistent wound and rehab care. There are also multiple claims that staff are sometimes rude or unresponsive, and that documentation and clinical oversight are inconsistent. Weekend supervision and management presence are called out as weaker by some families.
Rehabilitation services and therapy Therapy is one of the most frequently praised areas. Numerous reviewers report strong PT and OT teams, daily sessions, motivated therapists, and good functional outcomes — some even describe the facility as a “hidden gem” for rehab. That said, other reviews report missed rehab sessions, nonfunctional equipment, and instances where equipment was unsafe or ignored weight limits (e.g., broken shower chair). Thus while rehab appears to be a strength for many patients, it is not uniformly reliable.
Safety, medical incidents, and equipment A subset of reviews contains serious allegations that pose potential safety and legal concerns: delayed or inadequate emergency responses to falls, delays in CPR or oxygen delivery, removal of critical equipment (e.g., bipap), and even accounts alleging death related to lack of oxygen or timely care. Other safety items include nonfunctional equipment, shower chairs that failed when weight limits were ignored, missing guard rails, and delayed 911 calls. These reports co-exist with positive accounts of attentive nursing care, which reinforces that the facility’s standards appear variable and sometimes dangerously low.
Dining, nutrition, and household management Dining reviews are mixed and often inconsistent. Many reviewers praise helpful meal assistance (tray warming and feeding), accommodating dietary staff, and even describe good food. Conversely, a number of complaints focus on abysmal food, undercooked meals, inconsistent menus, and not receiving requested menu items. Additional household concerns include soiled bedding, laundry done without family consent, missing personal items, and poor bathroom cleaning in some rooms. Theft of money and personal items is cited in multiple reviews, raising concerns about security and accountability.
Facilities, cleanliness, and environment Statements about the physical environment vary widely. Some reviewers describe clean, roomy, comfortable rooms and an engaging, joyful resident environment. Others report dilapidated facilities, cramped hallways, soiled linens, and a need for repairs and renovations. This again reinforces the pattern of uneven quality: some units or times are well-maintained, while others show neglect.
Management, communication, and regulatory concerns Management and leadership receive both praise and criticism. Several reviewers praise named leaders (including Lauren Beaumont and administrators, social work staff, and business-office personnel like Jamie Petty) for responsiveness, smooth discharge planning, and advocacy. At the same time, there are numerous reports of unprofessional behavior by management — threats, belittling family members, punitive CNA policies, smoking by management on duty, and blaming staff publicly. Reviewers also cite a negative CMS/state inspection rating (1/5) and express concern that external inspections are ineffective or that owner responses are disingenuous. Communication failures — missed phone calls, lack of notification about incidents, and poor coordination on discharge logistics — are frequently mentioned.
Notable patterns and recommendations for prospective families The dominant theme is inconsistency: high-quality, rehabilitative care centered around engaged therapists and compassionate CNAs exists alongside troubling reports of neglect, safety incidents, theft, and poor management. The variability appears to depend on shift, unit, specific staff, and possibly changing leadership. For prospective residents and families, practical steps include: touring the specific unit you are considering, asking directly about staffing ratios by shift, requesting recent incident/inspection reports and how previous deficiencies were corrected, securing valuables, inquiring about equipment maintenance and weight-limit policies, verifying medication reconciliation/administration procedures on admission, and meeting the therapy and nursing teams who will provide direct care. Families with loved ones needing short-term rehab frequently report positive outcomes, while those seeking consistent 24/7 long-term skilled nursing should be cautious and verify current conditions and staffing.
Bottom line Sunrise Health Services elicits strong praise for individual caregivers, therapy teams, and some administrative staff who clearly deliver excellent care and support for many patients. However, serious and repeated negative reports — particularly about staffing, medication management, emergency response, safety, theft, and inconsistent management — represent significant red flags. The facility may perform well for certain short-term rehab stays or under specific staff leadership, but the documented variability and reported severe incidents warrant careful, case-by-case evaluation before placement.
