Stair Crest

    S67W14765 Janesville Rd, Muskego, WI, 53150
    4.2 · 5 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    2.0

    Beautiful community but experienced discrimination

    I love the beautiful, spacious rooms, thriving community and on-site church-there's a peaceful, holy-ground feel with many activities and residents who clearly enjoy living here. That said, I personally encountered an unwelcoming, biased atmosphere and felt discriminated against, so consider this a warning.

    Pricing

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    Amenities

    4.20 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.2
    • Meals

      4.2
    • Amenities

      4.5
    • Value

      5.0

    Pros

    • Large, attractive living quarters
    • Residents generally express strong satisfaction with living here
    • On-site church / faith-based environment
    • Active, thriving community with many activities
    • Association with the Dominican Order
    • Beautiful atmosphere and grounds

    Cons

    • Reports of discrimination
    • Some reviewers describe negative or unwelcoming experiences
    • Perception of a biased environment
    • Warnings from reviewers suggesting caution

    Summary review

    Overall sentiment across these review summaries is mixed but leans positive with a notable and important negative pattern. The dominant positive themes focus on the physical environment and community life: reviewers repeatedly mention large, beautiful living quarters and a generally attractive atmosphere. Multiple summaries describe a thriving community and many activity offerings, and residents are said to love living there. The facility appears to have a clear religious character — references to an on-site church, "holy ground," and involvement of the Dominican Order strongly indicate a faith-based identity that many residents appreciate and that likely shapes community activities and culture.

    Care quality and dining are not explicitly referenced in the provided summaries; there is no direct evidence about medical care, daily assistance, or meal quality. However, the strong statements that "residents love living here," along with descriptions of abundant activities and beautiful quarters, suggest that for many residents the overall lifestyle and environment meet expectations. Because the reviews emphasize lifestyle, atmosphere, and programming, prospective families should view these areas as key strengths but seek more specific information about clinical care and dining during visits or in direct inquiries.

    The most serious theme among the negative comments is reports of discrimination and an unwelcoming or biased environment. These complaints are starkly worded (discrimination, negative experience, unwelcoming, biased environment, warning) but lack detail about the source or nature of the problems. It is unclear from the summaries whether the discrimination stems from staff behavior, policies, interactions among residents, or other factors tied to the facility’s religious orientation. The presence of multiple short but forceful negative summaries, however, signals a potentially meaningful concern that management should address and that prospective residents should investigate further by asking specific questions about inclusion, anti-discrimination policies, staff training, and examples of how complaints have been handled.

    Management and staff are not described in depth; the negative themes imply that some part of the social or administrative environment may feel exclusionary to certain individuals. Because the faith-based identity is prominent and positively framed by many reviewers, it is reasonable to point out that religious affiliation can be a strong draw for some and a potential source of discomfort for others. Prospective residents and families who do not share the facility’s religious orientation should clarify how inclusive the community is in practice.

    In summary, Stair Crest appears to offer attractive physical facilities, a lively activity program, and a faith-centered community that many residents love. These are clear strengths. At the same time, several reviewers raise serious concerns about discrimination and an unwelcoming atmosphere; these comments are fewer in number compared with the positive notes but are significant enough to warrant caution. Prospective residents should verify clinical and dining services (not addressed in the summaries), ask direct questions about how the facility handles complaints and enforces anti-discrimination policies, and consider whether the facility’s religious character is a good fit. Current management would likely benefit from transparent responses to these negative reports, documented inclusion policies, and visible steps to ensure all residents feel welcome and safe.

    Location

    Map showing location of Stair Crest

    About Stair Crest

    Stair Crest sits in Muskego, Wisconsin, and is run by Presbyterian Homes & Services, serving seniors with independent living, assisted living, and memory care apartments, and you'll find 80 independent living apartments, 20 assisted living apartments, and 20 memory care apartments made for people with Alzheimer's or dementia, each with safety features like emergency call systems, grab bars, and roll-in showers. Folks live in apartments with bright floor plans, nine-foot ceilings, white woodwork, big windows, and full-size kitchen appliances, plus there's in-home laundry, individually controlled heating and cooling, and plenty of storage lockers throughout, which helps people have space for their things. The campus has a two-story foyer that looks out on a landscaped terrace, a gazebo near a pond, and enclosed patios for fresh air and relaxation, plus outdoor things like a putting green and Bocce Ball court when you want to be outside.

    Inside, there are simple, comfortable places-a movie theater, a fitness center with instructor-led classes, a club lounge, a library, and a chapel-and there's an artistic and creative space for activities, which keeps days lively, and a dining room where restaurant-style meals are planned by chefs and meal planners for good taste and good nutrition, with guest dining and guest suites for visitors, also available are business office services, a car wash bay, bike storage, and covered parking or garage spots, which is handy when you come and go. The memory care apartments use a holistic, dementia-centered approach, aiming to support everyone in a kind and safe way, and staff members, including a life enrichment director, fitness instructors, and a campus pastor, help create activities and provide spiritual care, while home care and hospice services are there for folks who need them.

    Stair Crest encourages residents to join fitness classes, lectures, special events, volunteer work, and wellness programs, and residents take part in social and creative happenings, whether in the club lounge, fitness room, or outside on the terrace, and you'll find on-site maintenance, housekeeping, and rehabilitative support, plus services for things like bathing or help getting ready as part of assisted living, so seniors who want some support can get help when they need it. Awards for community life reflect good effort in keeping folks engaged physically, mentally, and emotionally, and the staff at Stair Crest are known for being friendly and making the community welcoming for all sorts of people.

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