AnonymousLoved one of resident
    2.0

    Caregivers good, facility poorly managed

    I moved my parent in and I'll warn others: while the caregivers were great and many residents seemed happy, the place is poorly managed and needs TLC. It's outdated, messy (boxes/papers everywhere), with bad smells, overflowing ashtrays, limited safe patio space, filthy areas and slow maintenance - a real safety risk. Owners didn't keep promises and they couldn't accommodate special diets; I wouldn't recommend it.

    Pricing

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    Amenities

    1.33 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      2.5
    • Meals

      1.0
    • Amenities

      1.5
    • Value

      1.0

    Location

    Map showing location of Alten Haus LLC

    About Alten Haus LLC

    Alten Haus LLC is a family-owned senior housing community that runs three rustic ranch homes in Neenah, Wisconsin, with locations at 625 and 635 Bondow Drive and 1091 Jacobsen Road, all tucked away on spacious lawns in a quiet neighborhood, so folks can enjoy fresh air and a slower pace right near the Fox Valley. The company focuses mostly on assisted living for adults 55 and older, but it also provides skilled nursing care for seniors with complex health needs, including memory care services and skilled nursing with wound care, rehabilitation, diabetes and incontinence support, and help for those needing ambulatory care or who use wheelchairs. Residents choose from different living options such as semi-private, studio, one-bedroom, or two-bedroom suites, which helps everyone find a place that feels comfortable, and the homes include private or semi-private bedrooms, cozy lounges, large dining rooms, porches with rocking chairs, sunny indoor and outdoor common areas, and even bathtubs as an amenity. Meals are served three times a day, snacks and special diets get taken care of, and activities are offered both on-site and off-site, with people often joining in on tabletop games, devotional services, or social outings, plus there's a beautician who visits, and pets are sometimes allowed for those who want a furry friend around. Seniors who want a bit more freedom can pick independent living options, which cover things like maintenance-free lifestyles, resort-style amenities, organized social events, and support with routine chores if needed, but there's always staff on hand, with small group sizes so people get to know each other and staff can help with medication management, personal care, hygiene, or mobility. Memory care is provided in a secure setting, with special programs and activities designed to help those with Alzheimer's or dementia, and trained, compassionate staff are awake around the clock, with nurses making regular visits and all helpers being state-certified. The place supports aging in place, so seniors can stick around even as their needs grow, and if someone needs short-term help, respite care is offered, along with hospice services. Alten Haus LLC keeps a low resident-to-staff ratio, somewhere between eight and 22 folks in each home, so the atmosphere stays homey and everyone gets proper attention. They offer both indoor and outdoor spaces for devotion or relaxation, structured activities to keep folks engaged, and services for diabetic, incontinence, and physical care, all under the supervision of an owner named Ms. Anne Altenhofen-Krause. They keep a BBB A+ rating, though they aren't BBB accredited, and the place is designed for middle-income residents who want a community feel but also privacy in daily life, with regular social, entertainment, and educational activities helping people stay connected and live well as they age.

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