Overall sentiment in these reviews is highly mixed, with substantial praise for direct-care staff, hospice, dining, and the small, home-like environment on the one hand, and serious concerns about inconsistent care, communication failures, hygiene, safety, and staffing stability on the other. Multiple reviewers emphasize that many individual caregivers (CNAs, nurses, kitchen staff, activity director, front office) are compassionate, professional, and go the extra mile — several comments describe attentive, one-on-one dementia care, helpful safety guidance for residents with hallucinations, and excellent hospice support. The dining program and kitchen staff receive repeated positive mentions, including an experienced cook and “amazing food.” Some reviewers explicitly state they would highly recommend the facility or specific units, and one reviewer notes a sister works there and calls it a lovely place. A small-facility, home-like atmosphere is also highlighted by several commenters as a positive feature.
However, these positive reports coexist with numerous and sometimes severe negative accounts that point to significant variability in care quality. A recurring theme is high staff turnover and inconsistent staff performance: while some aides and nurses are praised for compassion and attentiveness, other staff are described as unmotivated or inattentive. Several reviewers report staff congregating in the nurses’ station and ignoring residents, multitasking to the detriment of basic care tasks, and being insufficiently present after incidents. Hygiene and basic personal-care lapses are reported multiple times — reviewers mention infrequent baths, weeks without bathing, and dirty hair. Housekeeping issues also appear (weekend bathroom cleaning not done). There are multiple reports of falls with families not being notified and a perceived lack of post-fall checks and communication.
Communication and family relations are a prominent concern. Several reviewers say there was no family follow-up after a resident’s death, with only one staff member offering sympathy in at least one case. This perceived lack of compassion and follow-up after deaths contributes to families feeling abandoned or unheard. In some reviews, the facility is criticized as being more like a nursing home than an assisted-living environment, suggesting a mismatch between what families expected and the care actually provided. Cost is another explicit issue: one reviewer notes residents paying over $8,000/month, which raises expectations for consistent, high-quality care that, according to negative reports, is not always met.
Most alarmingly, a subset of reviews contains very strong allegations — words like "cruelty," "abandonment," "sadistic," "ordeal," and even references to suicide and calls for shutdown — indicating that some former residents or families experienced traumatic situations. These extreme claims contrast sharply with other reviewers’ praise and suggest either serious localized failures or highly divergent experiences between units, floors, or locations. Several comments also allude to differences between the facility’s two locations, with at least one location (the nun facility near Lake Michigan) singled out as an exception that performed very well.
In summary, the reviews paint a picture of a facility with notable strengths — compassionate and highly capable individual caregivers, good hospice care, strong dining and activity programs, and a comfortable, small-home atmosphere — but also with important, recurring weaknesses: inconsistent staffing and performance, frequent turnover, lapses in hygiene and housekeeping, poor incident communication (including after falls and deaths), and some reports of severe mistreatment. The magnitude and severity of negative reports vary, and positive experiences are frequent as well; this combination suggests significant variability in care quality across staff, shifts, or locations. For families considering this facility, the reviews indicate it would be important to ask specific, current questions about staffing stability and ratios, fall-notification and post-fall protocols, bathing/ADL schedules, weekend housekeeping practices, policies for end-of-life and family communication, and any recent licensing or inspection reports to better understand whether the positive elements or the concerning patterns are representative of the particular unit under consideration.
