Overall sentiment in these reviews is strongly negative, with recurrent themes of poor day-to-day care, inadequate programming, and troubling clinical and administrative practices that reviewers view as placing residents at risk. While a few positives are noted — principally the attractive physical facility, some cooperative corporate-level staff, and occasional outstanding caregivers — these are overshadowed by a pattern of operational and care-quality concerns raised consistently across multiple reviews.
Care quality and clinical issues emerge as some of the most serious complaints. Reviewers report that promised dietary accommodations (specifically a low-sodium diet) were not honored, with salty snacks being served despite restrictions. There are reports of residents experiencing fluid retention and ‘‘leg weeping,’’ which suggests ongoing wound or edema care concerns. Several reviews describe conflicting medical orders about hospitalization, and an instance where the Director of Nursing allegedly insisted on hospital admission with a plan that would not allow the resident to return. Other reviewers describe an improper discharge process and removal from the facility’s system, and an outright allegation of mistreatment of a 96-year-old resident. These items raise red flags about consistency of clinical protocols, discharge planning, and respect for resident rights and continuity of care.
Staff behavior and reliability are another dominant theme. Many reviewers characterize the majority of caregivers as lazy, unprofessional, or unreliable; examples cited include staff watching television or otherwise being idle, refusing to feed or assist some residents, and generally failing to be present or engaged. At the same time, reviewers note that there are some outstanding caregivers — which indicates variability in staff performance rather than universal failure. Multiple comments also complain that staff and management are not responsive to feedback from families, suggesting weak accountability or ineffective complaint resolution processes.
Activity programming and resident engagement are repeatedly criticized. Reviewers say there are insufficient activities, no regular exercise offerings, and that residents are frequently bored or ‘‘left to rot away.’’ Calls for a dedicated, full-time activities staff member and for weekend coverage appear repeatedly, indicating that current staffing levels or scheduling leave large gaps in programming that affect residents’ quality of life. Given the facility’s pricing, reviewers frequently cite a poor value proposition — expecting more robust daily programming and engagement for the cost being charged.
Facility and management impressions are mixed but lean negative in practice. The building and grounds are described as beautiful, and corporate-level staff are described as pleasant, which suggests the property itself and some higher-level interactions are acceptable. However, these positives do not compensate for front-line problems with caregiving, activity staffing, and clinical decision-making. The pattern in the reviews points to systemic issues: inconsistent caregiver performance, alleged clinical mismanagement and troubling discharge practices, and inadequate programming — all exacerbated by perceived inattention from management when concerns are raised.
In summary, potential residents and families should weigh the facility’s attractive physical environment and occasional strong caregivers against multiple reports of poor daily care, medication/dietary/clinical inconsistencies, neglectful behaviors by some staff, and lack of meaningful activities. The recurring complaints about hospital transfers, improper discharges, and ignored feedback suggest the need for improved clinical governance, clearer policies around hospitalization and admissions/returns, stronger hiring/training/supervision of caregivers, and a dedicated activities team (including weekend coverage). If considering Linden Court New Berlin, prospective families should ask specific, documented questions about dietary protocols, wound and edema management, discharge/readmission policies, staff-to-resident ratios for both care and activities, weekend programming, and mechanisms for escalating and resolving complaints. These steps can help clarify whether the facility has addressed the issues reflected in these reviews or if the negative patterns persist.
