Mirador estimate
    $3,250/month

    Caring Hands Assisted Living

    2514 Wisconsin Ave, New Holstein, WI 53061
    • Assisted Living
    • Memory Care

    Caring staff spacious rooms lively

    I'm very happy with this community - caring, professional staff treat residents like family; the facility is clean, bright, and well maintained, rooms are spacious and beautiful, the food is wonderful, and there are plenty of activities (bingo is always lively), so I have peace of mind and would recommend it.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.38·(8)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      4.4

    Pros

    • Caring, professional, respectful staff
    • Informative and pleasant staff interactions
    • Clean, well-maintained facility
    • Bright, sunny interiors and rooms
    • Spacious resident rooms
    • Varied activities program
    • Popular communal events such as bingo
    • Well-regarded dining and varied menu
    • Friendly, family-like atmosphere
    • Residents generally happy and well cared for

    Cons

    • Limited capacity for higher-acuity nursing and care needs
    • Inconsistent staffing and problematic hiring practices
    • Gaps in care continuity and responsiveness for complex residents
    • Trust and safety oversight concerns linked to staffing and management

    Summary of reviews

    Caring Hands Assisted Living elicits a mixed but generally positive impression across the summaries provided. Strengths consistently noted include a clean, well-maintained physical environment with bright, sunny common areas and spacious resident rooms. The dining program and food quality receive positive mention, and families describe a broad activities calendar with popular communal events (bingo is highlighted) that appear to support social engagement and resident satisfaction. Many comments describe a friendly, family-like atmosphere that contributes to a sense of safety and peace of mind for routine assisted-living needs.

    Staff interactions are a prominent positive theme: reviewers describe staff as caring, professional, respectful, and informative. These attributes are linked to overall resident well-being and the perception that day-to-day needs are met. The facility’s upkeep and cleanliness are repeatedly noted, supporting the impression of an environment that is comfortable and welcoming for residents and visitors.

    At the same time, the summaries identify recurring operational concerns that prospective residents and families should evaluate further. A consistent theme is limited capacity to manage higher-acuity or complex clinical needs: at least one family indicated that the facility was not able to provide the level of care their loved one required. Related to care quality, there are notes about inconsistent staffing and problematic hiring practices; these issues are associated with family distrust and explicit safety concerns. Taken together, these points suggest potential gaps in care continuity and responsiveness for residents with more intensive or changing medical needs.

    Management and oversight emerge as an area for closer inquiry. While many families feel comfortable with the team and the environment, others express distrust tied to staffing decisions and perceived lapses in safety or quality oversight. This produces a split impression: a well-run setting for typical assisted-living needs, but one where leadership/staffing practices may affect reliability under higher-stress or higher-acuity conditions.

    Recommendations for prospective residents and families: verify that the facility’s clinical capabilities match the prospective resident’s current and foreseeable needs; ask about nurse availability, transfer protocols, and access to higher-level clinical support. Request details on staffing levels, turnover rates, and hiring procedures, and ask for examples of how management addresses safety concerns and family communications. Finally, tour the activity and dining programs and observe staff–resident interactions to confirm that the positive atmosphere and programming described in many summaries align with your expectations.

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    Location

    Map showing location of Caring Hands Assisted Living

    Caring Hands Assisted Living is located at 2514 Wisconsin Ave, New Holstein, WI, 53061.

    About Caring Hands Assisted Living

    Caring Hands Assisted Living, licensed under State License 0015920, sits at 2514 Wisconsin Ave. in New Holstein, Wisconsin, with room for up to 44 residents and has suites with private bathrooms and showers, plus plenty of closet space, cable in each unit, and phone connections, which gives folks privacy and some comforts of home, and you'll see thermostatically controlled heat and air for every room, so residents can adjust the temperature to their liking without much trouble, and families appreciate those safety features like the emergency nurse call system and twenty-four-hour supervision by friendly resident assistants who are always around and ready to help and keep an eye out for everyone, and when residents have trouble moving around, there's wheelchair accessibility, non-ambulatory care, help with bathing, dressing, transfers, and general activities of daily living, and there's no extra charge for needing that help, which is important for many folks.

    You can tell Caring Hands tries to make life feel comfortable and home-like without making things too fancy or out of reach, as they're set up to keep things affordable and supportive, so people can hold onto dignity, independence, and choice, and there's a real sense of supporting individuality-each resident gets a personalized care plan, whether someone needs light nursing, incontinence management, medication monitoring, dementia support, memory care, or even assistance with moving in and arranging transportation to doctor's appointments, and if people can't get out to the doctor, visiting physicians will stop in, and the office can even help with getting oxygen supplies when needed.

    Residents have meals served three times a day in a dining room that does all-day dining with restaurant-style options, and there's real care around food allergies and diabetic diets, and snacks are set out between meals, and families notice the housekeeping and laundry get done weekly, with dry cleaning service too, so rooms stay tidy and clean, and of course, there's a housekeeper service throughout.

    You're not allowed to keep pets, but people don't seem to mind since the facility fills the place with activities, like arts and crafts, baking club, board games, cards, music entertainers, Friday night movies with popcorn, social hour with coffee, bingo with families, and regular church services, and there's even an exercise group called stretch and flex, which helps keep folks moving. There's a beauty salon and barber shop, and beautiful patios and gardens for people who like to get outside and garden or take in the fresh air, plus the community spaces like the activity room-complete with TV, DVD, CD player, and piano-give folks places to gather, watch movies, or listen to music, and there's a dining room, a lobby, and quiet places for family visits or group gatherings.

    All residents have access to the Internet and computers, which matters these days, and rooms come with emergency alert systems, and you'll find safety and security are a focus here, with emergency alert systems throughout. They run a regular set of activities like community outings, and residents can join in on whatever they like, with schedules always changing. They also host events such as the Calumet County Foot Care Clinic. For residents who need it, there's a dementia waiver program, so they can provide more specialized support, and they offer memory care for folks with cognitive troubles.

    The place is close to shops, medical offices, and churches in town, so it's pretty easy for families to visit, and Caring Hands has an online contact form for questions, plus photos, a newsletter, a calendar, and floor plans online for people who want to learn more. The building itself offers wide hallways, walking paths, an arts room, and accessibility tools like increased text and high contrast, which helps people with different needs get around and use the space. Caring Hands Assisted Living has a steady, straightforward approach to providing necessary supports, staying focused on resident comfort and helping each person keep as much independence and choice as possible throughout their stay.

    People often ask...

    Caring Hands Assisted Living offers competitive pricing, with rates starting at a cost of $3,250 per month.

    Caring Hands Assisted Living offers assisted living and memory care.

    There are 5 photos of Caring Hands Assisted Living on Mirador.

    The full address for this community is 2514 Wisconsin Ave, New Holstein, WI 53061.

    No, Caring Hands Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0016710
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity44 residents
    LicenseeCARING HANDS ASSISTED LIVING LLC
    Care servedAdvanced Aged, Irreversible Dementia/alzheimer's, Hcbs Compliance / Public Funding
    EffectiveSeptember 1st, 2018

    Inspection Reports

    6

    Reports

    11

    Citations

    3

    Complaints

    2

    Years

    06 Mar 2026Complaint
    Investigated a complaint and found a medication administration deficiency involving a resident receiving an excessive dose; a repeat violation.
    • 83.32(3)(h)Rights of Residents: Receive medication
    11 Aug 2025Verification
    Found no deficiencies.
    23 Apr 2025Inspection
    Found multiple deficiencies related to staff orientation, training, medication administration, evacuation drills, and background checks.
    • Wisconsin Admin Code 83.19Orientation
    • Wisconsin Admin Code 83.25Continuing education
    • Wisconsin Admin Code 83.32(3)(h)Rights of Residents: Receive medication
    • Wisconsin Admin Code 83.47(2)(e)Other evacuation drills
    • Wisconsin Admin Code 50.065(2)(bm)Out of state background checks
    12 Aug 2024Complaint
    Investigated four deficiencies, including exceeding licensed bed capacity, medication delivery not as prescribed, mismanagement of resident funds, and incomplete medication administration documentation.
    • 83.27(1)(a)Limitation of capacity as shown on license
    • 83.32(3)(h)Rights of Residents: Receive medication
    • 83.34(3)More than $200 personal funds from resident
    • 83.37(2)(d)Documentation of medication administration
    07 May 2024Complaint
    Investigated a complaint and found a food safety deficiency due to mold on shelves in the walk-in refrigerator, indicating storage was not sanitary.
    • 83.41(3)(b)Food safety
    09 Apr 2024Other
    Approved increasing capacity to 44 residents, effective 04/09/2024.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Caring Hands Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Caring Hands Assisted Living directly. There is no cost for this service. We are compensated by the community you select.

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