What levels of care does this community offer?

Willowdale Health Services offers independent living, assisted living, memory care, and skilled nursing.

Are there photos of this home?

There are 5 photos of Willowdale Health Services on Mirador.

Can I shift to assisted living and memory care as needed?

Yes, Willowdale Health Services allows residents to age in place and adjust their level of care as needed.

What is Willowdale Health Services's address?

The full address for this community is 1610 Hoover St, New Holstein, WI, 53061.

Does this community offer respite care?

Yes, Willowdale Health Services offers respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Willowdale Health Services - New Holstein, WI

Overall sentiment across the reviews is strongly positive about the frontline caregiving and the physical environment, with consistent praise for the staff and clinical/recreational focus, tempered by several concrete concerns about dining options and some aspects of management.

Care quality and staff: Multiple reviewers emphasize the strength and compassion of the direct-care team. Terms used include "awesome staff," "wonderful," "nurses: great," and "exceptional staff," and several comments highlight strong teamwork and that residents are cared for with dignity and respect. This creates a clear impression that clinical care and day-to-day resident interaction are major strengths of Willowdale Health Services. The frequency and intensity of praise indicate reliable, personalized attention from nurses and aides and a positive staff culture at the point of care.

Facilities and atmosphere: The facility is described as clean with "pleasant rooms," "cozy" accommodations, and "pleasant surroundings." Those phrases suggest an environment that is comfortable and well-maintained, suitable for short-term rehab stays and general resident comfort. The facility's rehab focus is noted specifically, and the proximity to an assisted living community across the street is repeatedly mentioned, which may be relevant for families seeking a continuum of care or easier transitions.

Dining: Dining reviews are mixed. Several reviewers call the meals "awesome," indicating that some aspects of the food service are well received. However, there are also distinct and specific complaints: food being "high in sodium," a restrictive diet being characterized as "limited to PB&J sandwiches," and personal preferences about fewer mushrooms and less spicy food. These comments point to variability in menu planning and execution and suggest potential problems for residents with sodium-restricted diets or particular dietary needs/preferences. The presence of both praise and criticism implies the dining program meets some expectations but has notable gaps in consistency and dietetic accommodation.

Management and operational concerns: A recurring theme is that management could improve. While direct-care staff receive high marks, reviewers explicitly note "room for improvement with management," indicating a perceived gap between frontline caregiving and administrative leadership or operations. This could relate to policy, communication, responsiveness, or how dietary and other operational issues are handled. The reviews do not provide detailed examples of management failings, but the repetition of this point suggests it is an area families and residents notice and care about.

Patterns and overall impression: The dominant pattern is high satisfaction with people and place—clean, comfortable facilities and a compassionate, competent caregiving team focused on rehab—paired with targeted operational issues around food and management. The positive statements about staff demeanor and the readiness to "come back" imply strong clinical performance and a welcoming environment. The negative points are specific and actionable (dietary sodium, limited therapeutic menu options, seasoning preferences, and managerial shortcomings), making them amenable to targeted improvements. For prospective residents and families, Willowdale presents as a solid option for rehabilitation and dignified care, with the caveat that dietary needs and administrative responsiveness should be discussed upfront.

Willowdale Health Services stands as a small, welcoming place where folks can get different types of care depending on what they need, whether that's independent living, assisted living, memory care, continuing care through a CCRC, or skilled nursing care, and you'll also see they have staff on duty around the clock to help with bathing, dressing, medication, and other daily needs, which can be a real comfort to residents and their families. There's a community-sponsored activities program, and people can take part in movie nights, arts in the arts room, and events run by both the staff and residents, and sometimes you'll find folks out in the gardens or walking along the paths outside, which can be good for getting fresh air and a little exercise. The dining room offers restaurant-style meals all day, and they'll prepare food for special dietary needs, whether that's allergies or diabetic restrictions, so folks don't have to worry about what's on their plate. Rooms come furnished and have telephones, and there are community services like laundry, housekeeping, and help with moving in, plus practical amenities like an emergency alert system. Folks with memory issues, including those with dementia, get extra support through secure memory care. Those who need more care can receive skilled nursing for chronic illnesses, post-surgery needs, or injuries, and there's also rehabilitation in case someone's coming from the hospital and isn't ready to be back home yet. The staff includes licensed and certified nurses, therapists, and specially trained aides, who team up to give long-term care as the doctors ask and work together for the resident's well-being. They assist with all sorts of conditions, including physical and mental disabilities, and offer therapies like physical, occupational, speech, and even respiratory therapy when needed. The skilled nursing part covers people who are very frail, offering care for extended stays, and there's also help for those who only need rehab for a short time. Families get peace of mind knowing the facility holds a five-star CMS rating and was found deficiency-free by the Centers for Medicare and Medicaid Services, showing their focus on good care and safety. Residents get nutritious meals and activity services, and the staff thinks ahead with discharge planning. There's a full range of medical services on-site, like infection control, tracheostomy management, an emergency kit, a pharmacy, an automatic defibrillator, daily weights, glucose checks, nebulizer treatments, breathing exercises, wound care, all types of IV therapies, and PICC line management. You'll also find social worker support, and the therapy staff does in-house lab tests, X-rays, EKGs, bladder ultrasounds, and swallow studies if folks need them. The team at Willowdale Health Services has been there a long time, and that experience matters to many families. There's also support for people recovering from brain injuries, and if there's a need, Willowdale offers home health and hospice care too. All in all, Willowdale Health Services provides meals, activities, and a range of medical and everyday support in a setting that's meant to offer comfort and reassurance to residents and their loved ones.

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