Willowdale Health Services

    1610 Hoover St, New Holstein, WI, 53061
    4.8 · 4 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Pleasant rehab stay, food concerns

    I stayed here for rehab and found the rooms and grounds pleasant, cozy, and clean. The staff and nurses were wonderful, respectful, and worked well as a team - I would come back. Meals were generally good but often high in sodium and sometimes limited (PB&J); I'd prefer fewer mushrooms and less spicy food. Management could use some improvement.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.75 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.7
    • Meals

      3.0
    • Amenities

      5.0
    • Value

      4.8

    Location

    Map showing location of Willowdale Health Services

    About Willowdale Health Services

    Willowdale Health Services stands as a small, welcoming place where folks can get different types of care depending on what they need, whether that's independent living, assisted living, memory care, continuing care through a CCRC, or skilled nursing care, and you'll also see they have staff on duty around the clock to help with bathing, dressing, medication, and other daily needs, which can be a real comfort to residents and their families. There's a community-sponsored activities program, and people can take part in movie nights, arts in the arts room, and events run by both the staff and residents, and sometimes you'll find folks out in the gardens or walking along the paths outside, which can be good for getting fresh air and a little exercise. The dining room offers restaurant-style meals all day, and they'll prepare food for special dietary needs, whether that's allergies or diabetic restrictions, so folks don't have to worry about what's on their plate. Rooms come furnished and have telephones, and there are community services like laundry, housekeeping, and help with moving in, plus practical amenities like an emergency alert system. Folks with memory issues, including those with dementia, get extra support through secure memory care. Those who need more care can receive skilled nursing for chronic illnesses, post-surgery needs, or injuries, and there's also rehabilitation in case someone's coming from the hospital and isn't ready to be back home yet. The staff includes licensed and certified nurses, therapists, and specially trained aides, who team up to give long-term care as the doctors ask and work together for the resident's well-being. They assist with all sorts of conditions, including physical and mental disabilities, and offer therapies like physical, occupational, speech, and even respiratory therapy when needed. The skilled nursing part covers people who are very frail, offering care for extended stays, and there's also help for those who only need rehab for a short time. Families get peace of mind knowing the facility holds a five-star CMS rating and was found deficiency-free by the Centers for Medicare and Medicaid Services, showing their focus on good care and safety. Residents get nutritious meals and activity services, and the staff thinks ahead with discharge planning. There's a full range of medical services on-site, like infection control, tracheostomy management, an emergency kit, a pharmacy, an automatic defibrillator, daily weights, glucose checks, nebulizer treatments, breathing exercises, wound care, all types of IV therapies, and PICC line management. You'll also find social worker support, and the therapy staff does in-house lab tests, X-rays, EKGs, bladder ultrasounds, and swallow studies if folks need them. The team at Willowdale Health Services has been there a long time, and that experience matters to many families. There's also support for people recovering from brain injuries, and if there's a need, Willowdale offers home health and hospice care too. All in all, Willowdale Health Services provides meals, activities, and a range of medical and everyday support in a setting that's meant to offer comfort and reassurance to residents and their loved ones.

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