Overall sentiment across the reviews of Our House Senior Living - New Richmond Memory Care is strongly positive, with recurring praise for the quality of care, the staff, and the facility environment. Reviewers consistently highlight that staff are attentive, kind, respectful and treat residents like family. Multiple comments emphasize individualized attention from caregivers, 24/7 availability, and a personal approach that made residents — and their families — feel comforted and confident about the care provided. Staff demeanor is repeatedly described as smiling, helpful, patient and understanding, and several reviewers specifically noted quick responsiveness from management when issues arose.
The facility itself is repeatedly described as home-like, small, warm and welcoming. Cleanliness and maintenance are frequent themes: reviewers reported spotless rooms, well-organized common areas, pleasant smells and a neat overall appearance. Architectural and amenity touches such as a piano, fireplace, outdoor seating, and comfortable communal dining/activity rooms add to the homelike feel and are often mentioned as positive determinants of resident satisfaction. The secure environment and safe outdoor spaces are flagged as reassuring for families of residents with memory needs.
Dining and food service receive strong positive attention. Many reviewers praised homemade, nutritious meals with good aromas, flexible dining, and accommodations for personalized meals. Special treats and meal-related events (birthday celebrations, homemade treats) stand out in the reviews as meaningful extras that contribute to resident well-being and family satisfaction.
Activity programming is another well-represented theme. Reviewers describe a range of memory-care-appropriate activities including arts and crafts, crocheting, singing and guitar performances, spa days, movie-and-popcorn nights, birthday celebrations, and small-group projects done in residents' rooms. Several comments indicate that activities are planned with memory issues in mind and that residents are often engaged and enjoy socialization and creative opportunities.
Communication and family inclusion are praised: families report good communication with the director and staff, feeling welcomed to participate or be treated like part of a larger family. Practical conveniences such as arrival assistance to vehicles and FaceTime-enabled communication make transitions and family contact easier and are appreciated by reviewers.
While overwhelmingly positive, a few recurring concerns appear in the reviews and are worth noting. A small number of reviewers mentioned an instance of personal care issues — though in at least one case concerns were addressed quickly by management. Several reviewers raised the perception of apparent staffing shortages at times, which can affect perceptions of consistency and availability even if overall care remains good. Finally, some family members would like more interactive programming; a few reviews described certain activities as passive (for example, watching TV) and requested more opportunities for active engagement.
In summary, the dominant impression from these reviews is of a small, well-kept memory care home with a strong, compassionate staff culture, personalized care, warm communal spaces, and high family confidence. Food, cleanliness, and the home-like environment are standout strengths. Prospective families should be reassured by the facility's responsiveness and the many reports of excellent, dignity-preserving care, but may want to ask specific questions about staffing levels and the balance of active versus passive programming during a tour to ensure activity offerings and direct care meet their expectations.
