Lake Country Health Services sits out by Kettle Moraine State Park, surrounded by lakes, so residents can take in a nice view and spend time outside if they want, and the facility itself has a courtyard, a screened-in porch, a fireplace area, a family dining room, a beauty salon, a therapy gym, and even private rooms for family visits or socializing, so there's a bit of comfort for folks living there. The place offers skilled nursing care along with assisted living, memory care, palliative and respite services, and has a focus on helping each resident be as independent as possible, with things like physical, occupational, and speech therapy all on site, plus brain injury rehab and home health and hospice options if someone's needs change. The staff can manage things like wound care and VAC therapy, IV antibiotics, dialysis transportation, PICC lines, TPN, in-house EKGs, X-ray, lab work, venous doppler studies, and bladder ultrasounds, along with helping with swallowing concerns and psychiatric consultations, though some of those are through telehealth.
The facility's been managed by North Shore Healthcare LLC since 2017, with NSHF Operations LLC holding full ownership, and the names Troy Baumann, Jeffrey Hoehn, and David Mills all having ownership stakes. There are 100 certified beds, and they average about 74 residents each day, but the nurse turnover rate is pretty high at 66.3%, compared to a state average of 49%, and the place has 3.39 nurse hours per resident per day, which is less than the state's average of 4.1, so sometimes staff changes might be pretty common here.
Inspections have reported some issues-there are documentation of 48 total deficiencies, including two infection-related citations dealing with proper infection control, a pharmacy service deficiency about preventing medication errors, a quality of life issue for not giving CPR before emergency help arrived, and a resident rights deficiency with immediate jeopardy about not always honoring the right to refuse care or make advance directives, though they say no actual harm happened in most cases, just the potential for more than minimal harm, except that one issue with immediate jeopardy. Daily life at Lake Country includes things like a life enrichment room, activity services, and meals with different options to fit dietary needs, and the facility offers things like outpatient and primary health care services all under one roof, trying to make it easier for residents to get the care they need without leaving the place, along with providing renovated and modernized spaces. There's a focus on encouraging residents to take part in decisions about their care, aiming for a community feel and trusting relationships with caregivers, though the facts show areas where improvement's needed, especially in staff retention and following regulations.
