Overall sentiment across reviews is predominantly positive, with repeated emphasis on the quality and compassion of the staff, the cleanliness and appearance of the facility, and an active, engaging resident life. Most reviewers highlight how staff members are friendly, helpful and attentive — examples include frequent periodic check-ins, proactive staff who will come get residents for activities, assistance during health decline, rapid room readiness and paperwork completion at move-in, and thoughtful end-of-life care. Many comments describe staff behavior as courteous, energetic and willing to go above and beyond, and several family members expressed confidence and relief in choosing this community.
The facility itself receives strong praise for being clean, bright, and well maintained. Multiple reviewers described it as beautifully decorated with nice grounds and outdoor spaces, single-floor convenience, and a central lobby/cafeteria layout that makes the community feel home-like. Apartments and rooms are frequently described as spacious and bright, with personal decor encouraged. Daily room cleaning and a high standard of housekeeping are noted repeatedly. The availability of continuing care and the ability for couples to stay together in the same room were important positive points for families considering long-term needs.
Activity programming and social life are another clear strength. Reviews mention a wide variety of activities — bingo, exercise classes, and other events — and staff encouragement for resident participation. Many residents feel engaged and included; some reviews specifically praise how staff invite or fetch residents to ensure they attend. During the pandemic, activities persisted and staff worked hard to keep residents engaged, a detail several reviewers appreciated.
Dining is a mixed picture. A number of reviewers praise the food, saying residents "love the food," enjoy variety including fruits and vegetables, and find meals healthy and plentiful. Conversely, others criticize the dining model and food quality: several mention cafeteria-style service, standing in line, longer waits for less-mobile residents, and describe the food as "cheap" or "not the best." Thus, while portions and variety are often adequate, service logistics and perceived quality vary among reviewers.
Communication and onboarding present recurring concerns. Some reviewers reported confusion over quarantine durations (7 vs 14 days) and described upsetting changes in how updates were communicated. The orientation and move-in process is praised by many for being smooth and welcoming, but other comments note that the initial orientation could be better, and that there is no central community bulletin board for activities. A small but notable number of reviews warn that families may need to be proactive advocates and stay on top of care details; a few expressed a negative impression or placement concerns, suggesting that oversight may be needed in some cases.
Cost and staffing variability are additional themes. A few reviewers find rent expensive and question value, and some express reservations about recommending the community for that reason. While most feedback about staff is positive, reviewers occasionally note variability in staff performance — "some staff better than others" — and mention demographic details (e.g., younger staff with tattoos) as observations rather than direct complaints.
In summary, The Residence at Oshkosh is widely regarded as a clean, attractive community with compassionate and responsive staff, ample activities, and a generally comfortable, home-like environment. Areas to watch are communication consistency, certain aspects of meal service logistics and food quality, the onboarding/orientation process, and cost. Families considering this community should weigh the strong caregiving and activity program against these operational concerns, and be prepared to ask detailed questions about dining accommodations for less-mobile residents, orientation procedures, and how the community handles communication during health events or quarantine situations. Overall, the pattern of reviews suggests many satisfied residents and families, with some variability that warrants direct discussion during tours and move-in planning.
