Overall sentiment from the reviews is strongly positive with recurring praise focused on the quality of care, the compassion of staff, and the homelike atmosphere of Our House Senior Living - Portage Assisted Care. Multiple reviewers emphasize that staff are caring, attentive, and responsive — frequently going “above and beyond.” Families report smooth transitions into the community, quick responses to questions, and improvements in residents’ hydration, alertness, and general wellbeing. The smaller building size is mentioned repeatedly as a benefit because staff get to know residents by name, foster friendships, and provide more individualized attention.
Staffing and management receive consistent commendation. Reviewers name specific team members (notably Dawn and Brandi) and describe strong teamwork, daily involvement from management, and an approachable marketing/leadership team that makes tours informative and reassuring. Many families describe the staff as like “a second family,” highlight 24/7 care, and appreciate that families are welcomed and kept informed about health and daily needs. The community is frequently described as clean, beautifully decorated, and warm — contributing to a home-like feel that residents and families appreciate.
Dining and accommodations are generally viewed positively. Several reviews praise the home-cooked meals, appealing smells, and the staff’s willingness to accommodate dietary needs. That said, there is at least one negative remark specifically calling the meals “bad,” so experiences may vary and prospective families should probe current dining quality on a visit. The community is pet-friendly, with several reviews noting the facility welcomes dogs and helps with pet care — a meaningful plus for families who value continuity with pets.
Activities and social programming show mixed feedback. Some reviewers praise inclusive events like crafts, spa days, holiday celebrations, and weekly lunch outings, and note good social interaction among residents. However, a recurring theme is that activity offerings are not always sufficiently stimulating for everyone — bingo is mentioned repeatedly but flagged by some as not enough. Prospective families should ask about the current activity calendar and opportunities for more engaging or individualized programming.
There are a few notable concerns that potential residents and families must take seriously. Several reviewers mention intermittent communication problems — missed callbacks and not being notified of changes — despite many others praising strong communication. Availability is another practical issue: at least one reviewer found no space available when touring. Pricing is described as roughly comparable to other options, so cost does not appear to be a standout advantage. Most importantly, there is a serious and specific negative report of a mice infestation that led to health department and social services involvement and calls for shutdown. This is a significant red flag reported in the reviews and should be verified directly with the facility and via local health department records before making decisions.
In summary, the dominant pattern in these reviews is that Our House Senior Living - Portage Assisted Care delivers compassionate, personalized care in a warm, small-community setting with committed staff and hands-on management. Most families express gratitude and would recommend the community. At the same time, there are tangible areas for investigation during a tour: confirm current pest-control status and any health-department actions, ask for examples of recent and varied activities, verify communication protocols (how and when families are notified), sample the current menu, and check availability. If those concerns are addressed to your satisfaction, the facility’s strong record on individualized care, cleanliness, and a family-like atmosphere makes it a compelling option for many families.
