Overall sentiment in these reviews is highly polarized but leans strongly negative. Multiple reviewers report serious concerns about care quality, administrative behavior, and communication, while a separate set of reviews praise cleanliness, friendly caregiving staff, and satisfactory meals. The mixture of starkly negative comments (including allegations of mistreatment, rude administration, and infection-control failures) together with strong positive comments (attentive staff, improved resident health, and a clean facility) suggests inconsistent resident experiences and possible variability by unit, staff shift, or timeframe.
Care quality is a central and contentious theme. Several reviewers allege poor care, explicitly saying the facility is not suitable for elderly residents and reporting mistreatment by specific staff members (an administrator and a nurse). These accounts raise red flags about safety and dignity of residents. Conversely, other reviewers describe attentive caregivers, improvements in a resident's health after transfer to Country Villa, and statements that staff "take great care". This divergence suggests that some residents are receiving good day-to-day care from direct-care staff, while others or at other times experience significant deficiencies.
Staff behavior and management are also focal points. A recurring complaint is rude or elitist behavior from administrative staff and poor communication: billing questions allegedly go unanswered or are rejected, callers report being hung up on, and family members describe abrasive or sarcastic responses from management. These administrative problems are cited alongside praise for frontline workers — many reviews specifically call out friendly, helpful, and reliable caregiving staff. Several reviews note negative staff attitudes overall but also point to a few new nurses with positive attitudes who could improve the environment. This pattern indicates a split between administration/leadership perceptions and frontline caregiver performance.
Infection control and safety issues are mentioned explicitly. Multiple reviews claim staff were not wearing masks and that residents were infected with the virus, which is a serious concern for an assisted living population. These statements suggest lapses in infection-prevention protocols or at least perceived failures; prospective residents and families should seek up-to-date information on the facility’s current infection-control practices and any recent outbreaks or corrective actions.
Facilities and amenities receive generally positive remarks: the place "looks nice," is described as very clean, and the assisted living units are characterized as very nice. Dining receives mixed feedback — some reviewers say the food is good (and one reviewer reports good meals and improved health), while others describe the food as only "ok sometimes." Activities are a reported shortcoming, with boredom cited explicitly, implying that social and recreational programming may be insufficient for some residents.
Cost and value are also concerns. Reviewers mention an expensive annual cost combined with an "elitist" attitude from administration, contributing to dissatisfaction when expectations of service and responsiveness are not met. Additionally, a high proportion of strongly negative feedback is summarized by one review as "98% bad," indicating a perception among some reviewers that problems are widespread rather than isolated.
In summary, these reviews paint a mixed but cautionary picture. Strengths include a clean, attractive facility and multiple accounts of friendly, attentive direct-care staff and satisfactory meals for some residents. Major concerns center on alleged mistreatment by specific staff, inconsistent care quality, poor administrative communication and billing practices, infection-control lapses, and limited activities. For prospective residents and families, the reviews recommend careful, targeted due diligence: tour the facility, observe different shifts and communal spaces, ask for recent inspection reports and infection-control policies, request names and roles of staff who will work with the resident, clarify billing and contractual terms in writing, and seek references from current families. Because experiences appear variable, verifying current management practices and recent staff changes (for example, the presence of new nurses with positive reports) will be important to assess whether past problems have been addressed.
