Overall sentiment across these reviews is highly mixed and polarized, with a clear split between strong praise for certain caregiving and therapy staff and serious, recurring concerns about management, staffing levels, facility cleanliness, communication, and safety. Multiple reviewers praise the direct caregivers and therapy team — citing kindness, dignity in resident treatment, excellent physical and occupational therapy, arranged transportation for appointments, active programming, and the ability to visit frequently. Some families reported positive outcomes such as residents improving in rehab and returning home, and a few reviewers described meals and specific staff as "great" or "awesome."
However, these positive reports are frequently contradicted by numerous serious negative reports that indicate systemic problems. Understaffing and staff burnout are among the most consistent themes: examples include extreme CNA-to-resident ratios, delayed or unanswered call lights, only one shower per week, dirty clothing, and unresponsive staff. These staffing shortages are tied directly in the reviews to neglectful care, lack of timely communication with families (including failure to inform families about hospital transfers), and in at least one account, resident decline and death. Several reviewers explicitly said they moved loved ones out to facilities with better care.
Management and leadership receive substantial criticism across many reviews. Allegations include bullying and threats toward staff, rude administrators, alleged pressure surrounding licensing, timesheet and court-related disputes, and accusations of racism and discriminatory behavior. Reviewers mention billing and administrative dysfunction as well: delayed billing, late insurance submissions causing families to pay unexpected charges, and general poor communication about charges. Multiple reviews cite state violations and safety concerns, with some reviewers advising others to avoid the facility entirely or even calling for its closure.
Facility condition and maintenance are another consistent area of complaint. Several reviewers describe filthy areas, poor upkeep, and cheap or sloppy renovation work that appears misleading compared to promotional photos. Conversely, a smaller number of reviewers describe pleasant common areas and a lake view, or note that a remodeling and new management occurred — indicating that conditions may have changed over time or vary by area within the building. Dining impressions are mixed: while some families praise the meals, others describe them as horrible and a sign of deterioration.
A notable pattern is the inconsistency of experiences: some reviewers give five-star praise for staff and therapy, while many others report severe issues that raise safety and quality-of-care concerns. This suggests variability by unit, shift, timeframe, or even changes in management. Given the frequency of serious allegations — understaffing, missed care, poor communication about hospital transfers, billing problems, management bullying, and cited state violations — the reviews collectively indicate risk and warrant caution.
If evaluating this facility, prospective residents and families should: 1) verify the most recent state inspection reports and any corrective action plans, 2) ask about current staffing levels (especially CNA-to-resident ratios and on-call RN coverage), 3) request written policies on hospital transfers and family notification, 4) review recent management changes and renovation timelines, and 5) speak directly with multiple families who have current residents to get up-to-date, shift-specific impressions. The mixed nature of the reviews means some positive experiences are possible — especially around therapy and certain direct care staff — but the recurring systemic issues raise significant concerns that should be carefully investigated before decision-making.
