Overall sentiment across the reviews is mixed but leans positive in areas related to facilities and many aspects of staff culture, while highlighting several operational and consistency concerns that prospective residents and families should weigh. Reviewers repeatedly praise the physical plant: the building and grounds are described as beautiful, clean, and well kept, with sunny nooks, indoor and outdoor seating, internal courtyards, and a walkable layout. Many note spacious rooms with private bathrooms and a home-like, family atmosphere. Tours and admissions experiences are often described as impressive and welcoming, and several reviewers specifically call the community lovely and highly recommend it.
Staff quality is a dominant theme with generally favorable remarks: numerous reviews call staff caring, compassionate, warm, and attentive, and several stories emphasize a family-like embrace and loving interactions with residents. There are also multiple reports of helpfulness during move-in, quick responses from referral partners, and consistent communication with families. The community appears to offer substantive clinical support — reviewers mention RN coverage from 6am–9pm with overnight on-call support, hospice availability, and 24-hour staff on call — which many families view positively, especially for memory care patients. Several reviewers specifically praise the memory care program as strong.
However, these positives are tempered by recurring issues around consistency and responsiveness. A number of reviews report uneven staff behavior: while many employees are praised, some caregivers are described as less friendly or unresponsive, and a few are criticized for being distracted (sitting on their phones). Night-time care is called out as particularly problematic by some reviewers, with descriptions of poor nighttime staffing, delayed response times for toileting or bathroom assistance, and concerns that advance directives were not always honored. These operational lapses contribute to perceptions that, at times, residents do not receive individualized attention and are kept to rigid routines rather than flexible, person-centered care.
Activities and programming receive mostly positive feedback for creativity and engagement — examples include sing-alongs, social events, and inventive items like wheelchair polka — but several reviewers note inconsistency: some days are well organized and fun while other days lack good activities. Dining also trends positive overall (meals described as pretty good and satisfying by many), though there are occasional complaints about food quality from a few reviewers.
Cost and value-for-money are significant themes. Several reviewers describe add-ons and premium care fees as costly, and some feel that the level of care does not match the premium pricing. There is also mention that moving out can be expensive. The community operates two facilities (East and West) with differing sizes and rates: East is noted as smaller (15 beds) with lower base prices (private room listed around $4,600/mo, semi-private $4,275/mo with level fees), while West rates are higher (private around $5,325/mo, semi-private $4,650/mo). This pricing variability and the presence of additional level-based fees were sources of concern for some families.
In summary, Countryside Manor presents as a well-maintained, attractive community with many strengths: caring staff (often), strong memory care, good clinical coverage during daytime hours, engaging activities when well run, and helpful move-in support. These positives make it a good fit for families prioritizing facility quality, available memory care services, and a warm atmosphere. The principal caveats are inconsistent staff behavior and communication, uneven night-time care and responsiveness, occasional lapses in honoring directives, and concerns about high costs and added fees. Prospective residents should weigh the facility’s visual and programmatic strengths against reports of variability in daily care and clarify costs, staffing patterns (especially overnight), and how individualized care needs (including advance directives and toileting assistance) are managed before committing.