Overall sentiment in these reviews is mixed and sharply polarized: multiple reviewers praise the facility and staff for dedication, compassion, teamwork, and good day-to-day care, while others report serious neglect and safety concerns. The positive reviews emphasize staff members who prioritize residents, provide above-and-beyond service, and create a supportive, attentive environment. These reviewers also note good meals, engaging activities, adequate living spaces, a convenient location, and overall satisfaction expressed by residents or family members.
Conversely, a subset of reviews describes serious and specific care failures. Reported incidents include ignored pleas for help, refusal to obtain an x‑ray or otherwise address acute medical needs, forcing a resident to walk despite injury, dental-care neglect, development of bed sores, and a general deterioration in resident condition. There are multiple accounts of basic personal-care lapses: one reviewer reported no shower for five days, and another cited missed medications. Long call-button response times (reported as 45+ minutes) and instances of staff being disrespectful or inattentive were also raised as significant concerns.
The pattern suggests variability in care quality. Several reviews explicitly praise teamwork, support among staff, and examples of staff making a meaningful difference in residents' lives; others describe the staff as neglectful or the facility as poorly run. This contrast points to inconsistency — positive experiences coexist with negative ones, which may reflect differences across shifts, units, or changes in staffing or management over time. Some reviewers describe the facility as 'average overall,' while others go so far as to advise avoiding the facility entirely, so perceptions are not uniform.
Dining, activities, and physical facilities receive generally favorable comments from those who are satisfied: meals and activities are called out as positives, and rooms and location are described as adequate or convenient. However, at least one dissatisfied reviewer reported a lack of events and limited engagement, indicating that programming may be uneven. The most serious safety-related themes — missed medications, delayed emergency responses, untreated injuries, and bed sores — warrant particular attention because they can indicate systemic problems that go beyond isolated incidents.
In summary, potential residents and families should approach Sheboygan Senior Community with balanced caution: there are clear reports of compassionate, committed staff and positive resident experiences, but there are also multiple, specific allegations of neglect and unsafe care. Before deciding, it would be prudent to tour the facility, ask about staffing ratios and turnover, review recent inspection or complaint records, inquire about medication administration and bathing schedules, and observe response times to call buttons. Asking for references from current families and checking how management addresses concerns may help evaluate whether the facility's strengths align with your expectations and whether the negative issues identified in some reviews have been addressed.
