Soldiers Grove Health Services

    101 Sunshine Blvd, Soldiers Grove, WI, 54655
    4.3 · 11 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Warm caregivers, yet deadly neglect

    I experienced a mix: many staff were patient, kind, attentive, and truly family-focused - some of the best care I've seen. But I also witnessed alarming neglect (withheld food/water and resident deaths), so I cannot recommend the facility despite the excellent caregivers.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.27 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      1.0
    • Amenities

      4.3
    • Value

      4.3

    Pros

    • patient staff
    • kind staff
    • helpful staff
    • attentive staff
    • friendly staff
    • excellent care
    • good care
    • family-focused approach
    • staff described as 'amazing' and providing the 'best care'

    Cons

    • allegations of withholding food and water
    • reports of neglect by staff
    • reports of resident deaths
    • some reviewers explicitly 'not recommended'
    • mentions of difficult or bitter residents
    • conflicting review narratives that create uncertainty

    Summary review

    Overall sentiment across the provided review summaries is markedly mixed, with a strong majority of comments praising staff behavior and care quality counterbalanced by a small but serious set of allegations describing neglect and adverse outcomes. Many reviewers use strongly positive language to describe the people who work at Soldiers Grove Health Services: staff are repeatedly called patient, kind, helpful, attentive, friendly, and in some cases "amazing" or providing the "best care." Several summaries directly state that the facility provides excellent or good care and emphasize a family-focused approach, suggesting that many families and residents experience compassionate, personalized attention.

    At the level of day-to-day staff interactions and caregiving, the dominant theme is favorable. Phrases like patient, helpful, attentive, and family-focused appear numerous times in the summaries, indicating consistent praise for interpersonal skills, responsiveness, and an emphasis on family involvement. This cluster of positive comments suggests that for many residents and families the facility meets expectations for bedside manner, assistance, and a supportive environment.

    However, juxtaposed with those positive reports are extremely serious negative allegations in a subset of reviews. Specific and alarming claims include withheld food and water, staff neglect, and reports of resident deaths; one or more reviewers explicitly state they would not recommend the facility. These are not minor complaints about amenities but assertions of potentially dangerous care failures. Because the summaries provide no context (timing, frequency, investigation outcome), these allegations cannot be verified from the text alone, but their severity is such that they materially affect the overall assessment and should be treated as high-priority concerns by prospective residents, families, and regulators.

    There is also mention of "difficult resident" and "bitter resident," which introduces another pattern: some negative feedback may stem from interpersonal tensions or from parties who are dissatisfied and potentially more critical. The presence of both glowing praise and harsh accusations produces a conflicting narrative. This split could reflect real inconsistency in care quality across shifts, units, or individual staff members; it could also reflect differences in expectations among reviewers, or isolated incidents that have significantly shaped perception.

    Information about facilities, activities, dining (beyond the single allegation concerning withheld food and water), and management is limited in these summaries. Because dining and nutrition are implicated by the withholding allegation, that area warrants particular scrutiny. Activities and physical environment are not mentioned, so no conclusions can be drawn from the supplied data. Management and oversight are likewise not directly discussed, although the existence of severe allegations implies questions about policy enforcement, staff training, supervision, and incident response.

    In summary, the reviews present two dominant and conflicting themes: a broad set of positive reports praising staff demeanor and care quality, and a smaller but very serious set of allegations alleging neglect and harm. The most frequently mentioned strengths are staff-related (patient, kind, helpful, attentive, family-focused), while the most significant concerns are allegations of withholding food/water, neglect, and reports of resident deaths. Given the gravity of the negative claims, anyone considering Soldiers Grove Health Services should follow up with direct inquiries: visit the facility, speak with current residents and families, request documentation of inspections and incident investigations, and consult state regulatory records. The mixed nature of the reviews means further verification is necessary to form a reliable judgment.

    Location

    Map showing location of Soldiers Grove Health Services

    About Soldiers Grove Health Services

    Soldiers Grove Health Services sits quietly on Sunshine Blvd in Soldiers Grove, WI, surrounded by woods and a nearby creek in a valley, and since 1958, residents from Crawford, Vernon, Richland, and Grant counties have come here for care and support, where folks find 50 certified beds and a daily average of 36 residents. The building offers both furnished rooms with telephones and social spaces like a community lounge, a special arts room filled with Driftless area artwork, and gardening areas with maintained walking paths where people can enjoy the outdoors. There's also a barber and salon, movie nights, and activities, some run by residents and others sponsored by the community, which helps keep everyone involved.

    You see residents using in-house therapy, lab, and dining services every day, and there are options for assisted living, skilled nursing, memory care, and rehabilitation, as well as home health and hospice if the need comes up. Meal service takes place in a community dining room, with restaurant-style menus and careful attention to allergy-sensitive and diabetes diets, and there's always help with housekeeping and laundry. Special features like a full pharmacy, emergency alert systems, automatic defibrillator, call buttons, and an emergency kit aim to keep everyone as safe as possible.

    Licensed staff provide nursing care 24 hours a day, including help with bathing, dressing, transfers, and medication; they can manage wound care, PICC lines, IV fluids and antibiotics, blood glucose checks, dialysis transportation, and even psychiatric consultations when needed, plus respiratory therapies like nebulizers and spirometry, daily weights, and a full therapy program including speech, physical, and occupational therapy with things like swallow studies and brain injury rehab. There are in-house EKGs and X-rays, lab tests, and venous Doppler testing, and for those who need extra supervision or infection control, the facility can handle isolation protocols and special needs.

    Residents and their families can take part in council meetings to discuss what's working and what needs improvement, because this center tries to build trusting relationships and keep everyone involved. North Shore Healthcare LLC has run Soldiers Grove Health Services since 2010, and the staff is recognized with a 2020 Commitment to Quality Award, but like most places, they do have room to improve, as the most recent inspection reports showed 18 total deficiencies, including a couple about resident rights and care planning, and a nurse staffing rate of 3.48 hours per resident with a turnover rate of 35.1 percent. The center accepts both Medicare and Medicaid and offers resources to help with long-term care planning and insurance issues, and while you won't find the fanciest bells and whistles here, you do see a steady effort to help every person keep as much independence as possible. The website provides virtual visit options, so families can stay in touch, and the focus here remains on solid nursing care, a bit of art and community, and an honest promise to serve those who need a safe place.

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