Willowcrest Health Services is a senior living and nursing home community in South Milwaukee, Wisconsin, located at 3821 S. Chicago Ave., offering 135 certified beds with studio and private rooms where people can get care for both short and long-term stays, and since October 2017, North Shore Healthcare LLC has managed the place under ownership by Nshf Operations LLC, with Troy Baumann, Jeffrey Hoehn, and David Mills as indirect owners. The skilled nursing facility provides a wide range of healthcare services like nursing care, rehabilitation with a full therapy gym, occupational and physical therapy, speech therapy, and specialized recovery programs, as well as medical support services including in-house lab testing, X-rays, EKG, bladder ultrasounds, venous doppler, and thorough wound care with a wound-certified nurse who helps manage IV fluids and PICC lines when needed, plus there's a licensed social worker, dental and podiatry care, vision services, and pharmacy support. They've also got daily weights and glucose monitoring, incentive spirometry, nebulizer treatments, support for dialysis transportation, and emergency medical kits with automatic defibrillators on-site, and meals come from comprehensive dining services while housekeeping and daily activity programs aim to keep residents comfortable.
Some programs at Willowcrest go beyond basic care, since they've offered brain injury rehab, home health and hospice services, long-term care, and daily living help, all with 24-hour nursing, and they use their therapy gym for daily strength and mobility practice, plus in-house recreational programs led by their own staff. The staff delivers about 3.3 nurse hours per resident each day, which falls below the state average of 4.1 hours, and inspection reports have found 26 deficiencies, including issues like infection control, care provided not matching residents' preferences or doctors' orders, and daily nurse staffing information not always posted, so while the facility's Medicare and Medicaid approval means certified care is on hand, state and federal inspectors have documented areas needing improvement. Willowcrest Health Services holds a 3-star rating from the Centers for Medicare & Medicaid Services, making it the sixth highest-rated facility in its city, and it's got a history of offering both specialized programs tailored to individual patient needs and amenities like customized therapy options and support for daily living. The community setting is meant to support both ongoing healthcare needs and day-to-day comfort, with diagnostic, social, recreational, and discharge planning services all available on site, and while there's a record of both complaint and infection control reports, Willowcrest Health Services tries to cover the full range of skilled care for older adults and those recovering from illness or surgery.
